Intake Representative

McLaren Health Care • Davison, MI

1d

About The Position

Ensures that requests for services and procedures are processed in an effective and efficient manner. Completes the intake process which may include coordination of services, data entry of referral information, general inquiries, and other referral and reimbursement issues. Provides a positive experience for the customer and maintain defined service standards.

Requirements

• High school diploma or GED.
• Experience with MS Office and related computer programs.

Nice To Haves

• Associate degree or completion of college courses.
• Formal customer service skill training.
• Two years related experience in managed care and home health.

Responsibilities

• Coordinates agency referrals and inquiries, document and process all paperwork for patient care services, with accuracy and timeliness.
• Provides accurate information regarding agency and community services that may meet client/family needs.
• Ensures continuity of care for all clients admitted to the agency by coordinating with appropriate personnel including hospital discharge planners, physicians, client/families, staff and agencies to which clients are referred.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED