Intake Navigator - New York Mills

MAHUBE-OTWA, Community Action Partnership, Inc•Newton Township, MN

16h•$22 - $23•Onsite

About The Position

MAHUBE-OTWA is recruiting a service-minded Intake Navigator to connect individuals and families with essential resources. As the first point of contact, the role handles phone calls and walk-ins, schedules appointments, completes intakes, processes applications, and guides clients through the process. The position may support multiple programs and adapt to their specific requirements. The navigator ensures paperwork is accurate, maintains eligibility records, follows up with clients, and protects confidentiality. Additional work includes managing records, preparing reports, processing invoices, entering data, and using Microsoft Office. Prompt, helpful, and respectful client support, flexibility, teamwork, independent initiative, and alignment with the agency’s community-minded, client-focused, and resourceful values are important. Assignment-specific tasks may vary by program.

Requirements

High school diploma or GED plus a technical/vocational certificate and 1 to 3 years of related clerical experience; an equivalent combination of education and experience will be considered.
Ability to work and communicate with people of all backgrounds.
Interest, training, or experience working with programs for low-income households, and concern for low-income people.
Ability to apply common-sense solutions in standardized situations.
Effective oral and written communication skills, including the ability to express and exchange ideas and instructions with clients, the public, and other employees.
Good computer skills, including email, Internet, data entry, computer files, and databases.
Basic math and clerical skills.
Strong independent initiative and ability to work effectively with limited supervision.
Ability to maintain privacy and confidentiality.
Valid driver's license and ability to travel to locations within the agency service area.
Background clearance required.

Responsibilities

Serve as the first point of contact for phone calls and walk-ins.
Schedule appointments, complete intakes, process applications, and guide clients through the process.
Ensure paperwork is accurate and maintain eligibility records.
Follow up with clients while maintaining privacy and confidentiality.
Work across multiple programs and adapt to assignment-specific requirements.
Manage records, prepare reports, process invoices, and enter data.
Use Microsoft Office and provide prompt, helpful, and respectful support to clients.