New York PTA (Care Navigator) - REMOTE

Net Health•Pittsburgh, PA

3d•Remote

About The Position

The Care Navigator supports patient success by identifying patient needs and challenges and implementing interventions that encourage new thinking and behavior change. This role supports patients through recovery and musculoskeletal health by building trusting relationships and engaging users in achieving their health goals. The Care Navigator works remotely with the company’s technology platform and coordinates with evaluating clinicians, while managing a caseload and helping improve platform processes and functionality.

Requirements

Graduated from an accredited physical therapy program.
Hold an active PTA license in New York.
Be comfortable working across multiple technology platforms, including EHR, messaging, and scheduling systems.
Have excellent communication, interpersonal, and presentation skills, including the ability to collect and present meaningful data to drive decisions.
Have strong relationship-building and listening skills.
Be able to multitask and manage various types of users.
Be able to work independently with limited supervision.
Be flexible and agile in cross-functional work in a fast-paced environment.
Demonstrate empathy, friendliness, and enthusiasm for physical therapy.
Demonstrate patient focus and a genuine passion for the user experience.
Be able to influence change and bring enthusiasm to the workplace.
Have an independent, proactive work style, quick and flexible thinking, and an open, inquisitive approach.
Show eagerness to make an impact at a young company addressing an important problem.
Have a passion for health and wellness.

Nice To Haves

Two or more years of experience in musculoskeletal health.
Experience in behavioral modification.
Health Coach Certification.

Responsibilities

Provide remote monitoring services to support patients as they progress through home-exercise therapy programs.
Direct and assist users with therapeutic exercise, neuromuscular re-education, and functional training through the technology platform.
Provide ongoing feedback to evaluating clinicians about patient progress outside the clinic.
Maintain required records and notes while providing remote monitoring.
Help improve platform processes and functionality.
Organize and manage a caseload efficiently.