Intake Navigator

Mahube-Otwa•Wadena, MN

2d•Onsite

About The Position

MAHUBE-OTWA is actively recruiting a service-minded individual with a strong independent initiative and excellent computer skills to work as an Intake Navigator for our Housing/Family Resource Center programs. Your workdays will consist of processing phone calls and walk-ins, scheduling appointments, completing intakes, processing applications and other paperwork, as well as providing services to clients and households. Eligible applicants will have strong organizational, clerical, data entry, computer and communication skills as well as the desire to work, and full-time availability. Experience in customer service, call center, sales support or service roles is desirable. Demonstrated skill in tact and diplomacy when dealing with the general public and staff is required. Ability to adapt and be flexible in a transforming environment is a must. Experience working with diverse cultures strongly preferred. Go home each day knowing you made a difference!

Requirements

HS Diploma (or GED) plus Technical/Vocational certificate and 1 to 3 years related clerical experience
Ability to work and communicate with people of all backgrounds
Interest, training, or experience in working with programs for low-income households
Concern for low-income people is critical
Ability to apply common sense solutions in standardized situations
Effective oral and written communication skills as well as the ability to express/exchange ideas and instructions to clients, the public or other employees
Good computer skills including working with email, Internet, data entry, computer files and databases
Basic Math and clerical skills
Strong independent initiative and ability to work effectively with limited supervision
Must be able to maintain privacy and confidentiality
Must have valid drivers’ license with ability to travel to locations within agency service area
DHS NetStudy clearance required