Intake Navigator

MAHUBE-OTWA, Community Action Partnership, Inc•Wadena, MN

2h•$22 - $23•Onsite

About The Position

MAHUBE-OTWA is actively recruiting a service-minded individual with strong independent initiative and excellent computer skills to work as an Intake Navigator for their Housing/Family Resource Center programs. The role involves processing phone calls and walk-ins, scheduling appointments, completing intakes, processing applications and other paperwork, as well as providing services to clients and households. The position offers the opportunity to go home each day knowing you made a difference and to be part of a team of passionate, purpose-driven colleagues who believe in the Agency values - Client Focused, Community Minded and Resourceful. The agency's mission is to empower people to achieve self-sufficiency, make a lasting impact in the fight against poverty and homelessness, and strengthen communities.

Requirements

HS Diploma (or GED) plus Technical/Vocational certificate and 1 to 3 years related clerical experience. Equivalent combination of education and experience will be considered.
Ability to work and communicate with people of all backgrounds
Interest, training, or experience in working with programs for low-income households
Concern for low-income people is critical
Ability to apply common sense solutions in standardized situations
Effective oral and written communication skills as well as the ability to express/exchange ideas and instructions to clients, the public or other employees
Good computer skills including working with email, Internet, data entry, computer files and databases
Basic Math and clerical skills
Strong independent initiative and ability to work effectively with limited supervision
Must be able to maintain privacy and confidentiality
Must have valid drivers’ license
DHS NetStudy clearance required

Nice To Haves

Experience in customer service, call center, sales support or service roles is desirable
Demonstrated skill in tact and diplomacy when dealing with the general public and staff is required
Ability to adapt and be flexible in a transforming environment is a must
Experience working with diverse cultures strongly preferred