Intake Manager - Spec Infusion & Injectables

Infucare Rx Inc on behalf of itself and its subsidiaries• US,

9d•Onsite

About The Position

The Intake Manager provides strategic leadership and hands-on oversight of all intake operations for Specialty Infusion and Specialty Injectable services at InfuCare Rx. This role is accountable for the full patient onboarding continuum — encompassing benefits verification, prior authorization, and patient financial counseling while coordinating needed interaction with Caregivers, Prescribing physicians, payers, and internal cross-functional teams. The Intake Manager will perform all duties in accordance with company policy/procedure, state professional standards, and other applicable regulatory requirements. The Intake Manager is expected to model professionalism, ethical conduct, and a patient-first mindset in every interaction — fostering a culture of accountability, compassion, and continuous improvement across the intake team.

Requirements

High School diploma or equivalent.
Minimum of (5) years’ experience as an Intake Manager or Supervisor
Excellent Communication skills including reading, writing, and speaking to effectively handle position responsibilities.
Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
Computer skills and knowledge of how to enter and access data.
Knowledge of Excel, Internet, and Word Processing.
Understand how to calculate and check for correct doses of medication.
Ability to calculate figures and amounts such as percentages.
Must demonstrate strong attention to detail.
Possess ability to prioritize, perform multiple tasks at one time, and have good organizational skills.
Work under stress effectively.
Effective management skills and expertise in their skill set.

Nice To Haves

A college degree is preferred.
Experience working in a Specialty Infusion Pharmacy as a Manager or Supervisor.
Experience with CPR+ Pharmacy Management System.

Responsibilities

Provides strategic leadership and hands-on oversight of all intake operations for Specialty Infusion and Specialty Injectable services.
Accountable for the full patient onboarding continuum — encompassing benefits verification, prior authorization, and patient financial counseling.
Coordinates needed interaction with Caregivers, Prescribing physicians, payers, and internal cross-functional teams.
Performs all duties in accordance with company policy/procedure, state professional standards, and other applicable regulatory requirements.
Models professionalism, ethical conduct, and a patient-first mindset in every interaction.
Fosters a culture of accountability, compassion, and continuous improvement across the intake team.
Maintains confidentiality of patient and proprietary information at all times.
Observes legal and ethical guidelines for safeguarding the confidentiality of patient and proprietary company information.
Understands and complies with HIPAA.
Complies with accreditation, legal, regulatory, government and safety requirements for all activities.
Must be experienced with insurance coverage for infusion, specific health plans, and have familiarity with key requirements necessary for accurate benefit checks and authorizations.
Able to accurately identify guidelines, coverage rules, and obtain prior authorization as well as certificates of medical necessity when needed.
Have experience with Pharmacy management software for infusion.
Ability to maintain accurate and complete records.
Communicates and resolves problems with patients/customers, physicians’ offices, referral sources, third party insurance companies, Medicaid, and Medicare.
Proven track record and ability to work with reporting to follow up on prior authorizations.
Ability to assess what is needed and work effectively with all members of the Infusion Team including Pharmacists, Nurses, IV Pharmacy Technician, and Drivers to accomplish goal.
Team player willing to assist with referrals and other duties as assigned.
Assists with answering and directing phone calls.
Ability to work effectively with revenue team to maximize billing and collection of insurance claim receivables.
Desire to educate themselves on the scope of services that are available through the company and understand basic drug terminology and therapies/services provided.
Understanding of how to navigate Medical Policies within a Health Plan.
Actively support company mission, organizational/departmental policies, and procedures.
Presents a professional appearance and approach with members and other employees; demonstrates honest and ethical behavior.
Handles member and employee information with appropriate sensitivity and safeguards to ensure confidentiality and right to privacy, in compliance with HIPAA regulatory requirements.
Contributes to the effectiveness of the team by maximizing talent through effective leadership as well as supporting, promoting, and applying the best practice standards within their scope of authority.
Facilitates constructive work environment of attendance, punctuality, on time delivery, mutual respect and support while honoring diversity, effective communication, and improving the workspace.
Adjusts work distribution to meet service, delivery, and company wide goals.
Takes initiative to identify, develop and adapt new policies and practices to improve quality of work.
Responsible for staffing team – creating job descriptions, screening, interviewing, and selecting candidates.
Coaches, mentors, and trains new employees.
Responsible for providing guidance to the team members, completing yearly performance reviews, delegating responsibilities, and designating assignments.
Performs other related duties as assigned by management.