Intake Float Receptionist

The Orthopaedic Institute • Summerfield, FL

11h • Hybrid

About The Position

The Float Intake Receptionist is responsible for greeting and assisting patients and visitors at the front desk and by phone while providing coverage across TOI locations as needed. This position serves as a flexible resource to support staffing needs and may be assigned to different TOI locations based on operational needs.

Requirements

• High School Diploma or equivalent
• Minimum one year customer service experience preferred but not required.
• Excellent customer service skills.
• Comfortable working in a fast-paced environment.
• Ability to multitask.
• Excellent communication skills, both verbal and written.
• Ability to adapt to different work environments and workflows.
• Proficient with computer skills, including experience with practice management software desired.

Responsibilities

• Greets visitors entering the practice and directs or escorts them to specific destinations. Ensures that the reception area is presentable for visitors, as necessary.
• Provides front desk and intake coverage at various TOI locations based on operational and staffing needs.
• Completes patient intake screening, including obtaining and documenting all necessary information for appointments.
• Checks patients in for appointments and communicates any expected delays in physician clinics.
• Answers, screens, and forwards incoming phone calls, providing information and taking messages.
• Uses discretion and independent judgment when handling patient complaints and forwards documentation to the appropriate administrative staff.
• Assists with training new Intake Receptionists and providing support during the onboarding process.
• Travels between existing or new TOI locations as needed to provide coverage.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED