Intake & Enrollment Coordinator

Developmental Disabilities Institute (DDI)•Town of Smithtown, NY

About The Position

Brightway Living & Learning is seeking a full-time, salaried Intake & Enrollment Coordinator for Adult Day Services. The position supports efficient intake and enrollment operations, develops community outreach and referral relationships, coordinates events, and collaborates with agency leadership and departments to support service recipients moving through Brightway’s continuum of services. The coordinator oversees an Intake Specialist, monitors referral and enrollment data, maintains required census and vacancy reports, and helps resolve billing issues. The stated salary is $66,300 per year. The schedule is Monday through Friday, 8 a.m. to 4 p.m. Brightway Living & Learning is a nonprofit human services provider on Long Island, supporting more than 1,600 children and adults with autism and other developmental disabilities through educational, residential, day habilitation, and vocational programs. The organization builds on a 65-year legacy as the Developmental Disabilities Institute (DDI).

Requirements

Bachelor’s degree.
Ability to interact professionally with outside applicants, families, and providers.
Strong computer skills in Microsoft Suite applications, including database management.
Ability to quickly learn new technology software.
Ability to independently manage a large volume of applications for processing and data entry into computerized databases.
Ability to multitask and prioritize in a high-volume office.
Strong organizational, interpersonal, and writing skills.
Knowledge of OPWDD enrollment and discharge requirements and service delivery options.
Excellent verbal and written communication skills.
Ability to perform sedentary work and attend meetings involving periods of sitting.
Frequent use of a computer, keyboard, and mouse for data entry, document preparation, and communication.
Ability to operate standard office equipment, including computers, printers, scanners, copiers, and telephones.
Visual acuity sufficient to read documents, computer screens, and detailed reports.
Hearing and verbal communication ability sufficient to interact effectively with staff, visitors, and external contacts in person and by phone.
Ability to lift, move, or carry 20 pounds to help secure the safety of adults, including moving or pushing tables and other heavy objects.
Ability to run after an individual or to a program in need for up to 500 feet.
Ability to kneel, twist, and bend.
Ability to respond to fire alarms.
Ability to perform all physical SCIP techniques.
Empathic, compassionate, and patient; positive, energetic, and enthusiastic; a good communicator and team player; and passionate about making a difference.

Responsibilities

Identify, create, and evaluate processes to facilitate efficient intake and enrollment workflows and streamline processes.
Develop and execute outreach strategies to cultivate professional partnerships and referrals within the community.
Plan, coordinate, and oversee events that raise community awareness of Adult Day Services and maintain a referral pipeline for ADS services.
Collaborate with the leadership team to support operational needs, address emerging challenges, and align with agency-wide initiatives.
Develop and implement a tracking and reporting system for referrals from initial intake through enrollment.
Establish measurable intake objectives using reports and data analysis, and use insights to inform decisions and improve performance.
Liaise with ADS, ARS, CRP, and CDP departments to support smooth transitions for service recipients across the continuum of services.
Ensure timely and accurate updates to the ADS census and monthly OPWDD Vacancy Report.
Provide oversight to the Intake Specialist.
Support program and Finance staff in resolving billing issues.
Perform other duties as assigned.