Intake Eligibility Specialist (1975)

BAKERRIPLEY•Corpus Christi, TX

1d•Onsite

About The Position

The Intake Eligibility Specialist is responsible for establishing rapport and credibility with customers and providers by providing excellent customer service in a professional and respectful manner. This role involves determining customer eligibility by reviewing documentation for completeness and accuracy, performing mathematical calculations to determine the parent's share of cost, and entering all data into The Texas Child Care Connection system (TX3C) in a timely and accurate manner. The specialist will also enter data into databases such as the Financial Aid Communication System (FACS), maintain accurate customer files, take immediate action to address and resolve customer and provider complaints, and document all contact with customers and providers. Other duties as assigned and compliance with all policies and standards are also part of this role.

Requirements

2 years of customer service experience - Required
Strong analytical and math skills
Strong Data Entry

Nice To Haves

Bachelor's Degree From four-year college or university - Preferred

Responsibilities

Establishing rapport and credibility with customers and providers by providing excellent customer service in a professional and respectful manner.
Determines customer eligibility by reviewing the customer documentation for completeness and accuracy.
Performs mathematical calculations to determine the parent’s share of cost.
Enter all data into The Texas Child Care Connection system (TX3C) in a timely and accurate manner.
Enters data into databases as directed including the Financial Aid Communication System (FACS).
Maintains accurate customer files in specific order and completeness.
Takes immediate action to address and resolve customer and provider complaints.
Documents all contact with customers and providers including but not limited to phone calls, email and in person.
Performs other duties as assigned.
Complies with all policies and standards.