Intake Director / VP

AleraCare•Sandy, UT

About The Position

The Director / Vice President of Intake Operations is a senior leadership role responsible for overseeing all intake functions across Pure Infusion’s Ambulatory Infusion Centers, Specialty Pharmacy, and Home Infusion Services. This role leads the end-to-end intake process—from referral and order entry through benefits verification, prior authorization, and scheduling—to ensure a seamless, compliant, and patient-centered onboarding experience. This leader drives operational excellence, supports organizational growth initiatives, and ensures alignment between intake operations, revenue cycle performance, and patient satisfaction. The role partners cross-functionally with clinical, sales, finance, and compliance teams to improve access to care and optimize financial outcomes.

Requirements

Bachelor’s degree required
Director level: Minimum 8–10 years of experience in intake, reimbursement, or infusion operations, with 5+ years in leadership
VP level: Minimum 12–15+ years of progressive leadership experience in infusion services, specialty pharmacy, or healthcare operations
Deep knowledge of infusion intake workflows, including benefits verification, prior authorization, and reimbursement processes
Strong understanding of payer requirements, medical billing, and revenue cycle management
Proven ability to lead large teams (20+ FTEs) in a high-volume, fast-paced environment
Experience with infusion or pharmacy management systems and electronic medical records
Demonstrated success in process improvement, KPI management, and operational scaling
Strong analytical, problem-solving, and decision-making skills
Excellent communication and stakeholder management abilities
Ability to influence cross-functional teams and drive organizational change

Nice To Haves

Master’s degree (MBA, MHA, or related field) preferred

Responsibilities

Lead day-to-day intake operations, including referral processing, order entry, insurance verification, prior authorizations, and patient scheduling
Manage workflow, productivity, service delivery, and team performance across intake teams
Ensure timely and accurate transition from referral to therapy initiation
Allocate resources and adjust staffing to meet volume demands and service level expectations
Monitor staff performance, attendance, and scheduling to ensure operational efficiency
Partner with executive leadership to develop and execute annual business plans and departmental goals
Lead planning, implementation, and oversight of growth initiatives across infusion services
Identify and implement scalable processes to support organizational expansion
Monitor progress toward strategic objectives and report performance to senior leadership
Design, implement, and optimize SOPs, workflows, and organizational structures
Drive continuous improvement initiatives focused on quality, efficiency, and cost control
Track and analyze KPIs such as referral turnaround time, authorization cycle time, intake accuracy, and patient access metrics
Ensure adherence to SLAs and drive performance improvements through data analysis
Oversee insurance benefit investigation, eligibility verification, and prior authorization processes
Partner with billing teams and external vendors to resolve reimbursement and claims issues
Ensure accurate documentation to support clean claims and minimize denials or delays
Collaborate with payer contracting and business development teams on reimbursement trends and issues
Serve as a key liaison between intake, clinical teams, billing, and commercial functions
Partner with Sales and provider offices to enhance patient and physician satisfaction
Manage relationships with referring providers and external stakeholders
Develop and implement solutions to improve customer experience and service delivery
Develop, manage, and execute departmental budgets
Monitor expenses and identify opportunities for cost optimization
Ensure alignment between operational performance and financial goals
Recruit, hire, train, and develop high-performing intake teams
Foster a culture of accountability, collaboration, and continuous improvement
Coach and mentor managers and staff to build leadership capability
Establish performance metrics and conduct regular evaluations
Ensure compliance with all federal, state, and accreditation standards (e.g., ACHC, URAC, HIPAA)
Maintain quality assurance programs and internal controls
Support audits and ensure readiness for regulatory reviews