Director of Intake
About The Position
A fast-growing healthcare services organization is seeking a strong Director of Intake & Enrollment to lead a large, high-volume department across multiple offices. This is a key leadership seat for someone who knows how to manage people, create order, and keep a busy department moving. The team is large, growing quickly, and highly diverse — across locations, backgrounds, languages, roles, and personalities — so this role requires a leader who can communicate clearly, build accountability, and manage different types of people effectively. The right candidate will oversee the full intake and enrollment engine: intake, eligibility, enrollment, disenrollment, retention, reporting, escalations, and team performance.
Requirements
- Strong experience leading a busy healthcare intake, enrollment, coordination, or operations team
- Proven ability to manage a large and diverse staff
- Strong understanding of Medicaid / Medicare processes and healthcare regulations
- Organized, decisive, and able to keep many moving pieces under control
- Strong communicator who can lead across different offices and personalities
- Comfortable managing team leads and holding people accountable
- Practical, hands-on leader who does not get overwhelmed easily
Nice To Haves
- Intake experience is strongly preferred
- Homecare coordination experience can also be a strong fit
Responsibilities
- Lead and manage a large intake and enrollment team
- Oversee intake, enrollment, eligibility, disenrollment, and member retention workflows
- Manage team leads, specialists, and support staff across multiple locations
- Create structure, accountability, and consistency across the department
- Track enrollment progress, follow-ups, status updates, and team performance
- Handle escalated Medicaid / Medicare enrollment and eligibility issues
- Ensure individuals and families move through the process efficiently and professionally
- Maintain strong communication with internal teams, community contacts, and referral sources
- Support hiring, onboarding, training, and team development
- Ensure compliance with CMS, DOH, Medicaid, Medicare, and internal policies
- Keep leadership informed with clear reporting and operational updates
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
