Intake Counselor - Day

UHS•West Columbia, SC

15h

About The Position

Three Rivers Behavioral Health is a 136-bed treatment facility providing behavioral health and substance abuse services for adolescents and adults through inpatient, partial hospitalization, and intensive outpatient programs. The Intake Counselor is the first point of contact for referral sources and prospective patients, scheduling assessments and/or admissions. The role completes required client assessments, helps clients access the service or resource best suited to their needs, and documents findings, recommendations, and outcomes. Other duties include triage, insurance precertification, computer entry, data analysis, and clinical documentation. The schedule is Monday through Friday, 9:00 a.m. to 5:30 p.m.

Requirements

Master's degree in Psychology, Counseling, or Social Work, or an ADN/BSN and current South Carolina RN license.
Prior intake, assessment, admission, and crisis intervention experience with a psychiatric mental health population; inpatient experience is preferred.
Strong verbal and written communication skills.
Detail-oriented with strong computer skills.
Ability to maintain self-control in potentially volatile situations, including verbal or physical confrontation.
Ability to handle frequent interruptions, switch between tasks, and remain flexible when dealing with differences of opinion.
Ability to work and concentrate amid distractions such as noise, conversation, and foot traffic.
Ability to work in a fast-paced environment.

Nice To Haves

Knowledge of hospital admission functions, psychological assessment and risk assessment, psychiatric diagnoses and symptomology, basic chemical dependency, age-specific growth and development, and crisis and behavior management.
Understanding of EMTALA guidelines, HIPAA regulations, and third-party payer requirements.

Responsibilities

Serve as the first point of contact for referral sources and potential patients.
Schedule assessments and/or admissions.
Thoroughly assess clients and complete the required assessment tool.
Assist clients with admission or referral to the service or resource that best addresses their needs.
Document assessment findings, recommendations, and outcomes.
Perform triage, insurance precertification, computer entry, data analysis, and clinical documentation.
Maintain confidentiality at all times.
Communicate effectively and appropriately with coworkers, referral sources, transportation personnel, patients, and families.
Respond immediately to crisis situations involving patients and/or family members.