Intake Counselor, Prevention

St Vincent De Paul Society District Council Of Marin•San Rafael, CA

20h•Hybrid

About The Position

The Intake Counselor, Prevention plays a critical role as the first line of communication for clients in need of assistance. The Intake Counselor, Prevention responds to calls from clients from two phone support lines for those who are housed and unhoused, as well as those who are monolingual or bilingual Spanish language speakers. The primary focus of this role is to assess client needs and provide them with the most appropriate resources. This position speaks with the client to gather all pertinent information on their needs, collect all supporting documentation related to that need, determines the client’s eligibility for various programs, thoroughly documents the assistance provided, provides referrals when necessary, and submits requests for the need to be fulfilled. The person in this role participates in the organization’s Help Desk services offered from 1:00pm-3:30pm every Wednesday and will be available to meet with clients in person during business hours as needed for further assistance.

Requirements

Bilingual English and Spanish fluency in both verbal and written form required
Excellent interpersonal and communication skills required
Proficient in the Microsoft Office products (Word, Excel, and Outlook) and able to communicate efficiently and quickly and keep excellent records of client assistance
Ability to learn and effectively use software programs deployed in the operations of SVdP programs
Must be available to communicate with colleagues and clients during business hours (9:00 am-5:00pm) and maintain consistent access to email, SharePoint, Teams, HMIS, Apricot, phone calls and texts
Basic understanding of trauma informed care concepts and practices
Must be within commutable distance to the SVdP offices and be able to work in office 3 full workdays out of each workweek
Demonstrated effective written and oral communication skills, and the ability to effectively articulate the SVdP mission, vision, and message to clients and collaborators

Nice To Haves

Bachelor’s degree in psychology, sociology or another relevant field preferred but not required; equivalent work history and experience may suffice
Prior experience working with adults in crisis, people who are or were previously homeless, individuals living with various mental health diagnoses and/or recovering from substance/alcohol abuse, or participants in permanent supportive housing is preferred
Experience working in the social services field, with a wide range of knowledge about available community resources is strongly preferred

Responsibilities

Coordinate services for SVdP clients by providing support, meeting with clients in person to complete applications or gathering documents to receive assistance or benefits and referrals to other agencies when needed
Respond to client requests within 2 business days and submit assistance requests within 1 business day of receiving documentation from the client
Develop and maintain knowledge of local community resources to connect clients with the best available support
Engage respectfully and effectively with individuals from a range of backgrounds, maintaining a trauma-informed approach to support
Maintain thorough records of client interactions, documentation, and outcomes in HMIS, Apricot and other internal SVdP systems
Attend all staff meetings (monthly), departmental staff meetings, and training
Hold familiarity with community resources that are available to SVdP clients
Work with other SVdP community partners (Ritter Center, Homeward Bound, Community Action Marin, etc.) to connect clients with resources that are not offered through SVdP
Collaborate with referral sources to facilitate access for clients
Meet weekly with the Program Manager, Rapid Rehousing to discuss, strategize and brainstorm solutions for complex client situations
Ensure that any program participant complaints, concerns, and reports are forwarded to the Director of Operations per the SVdP Grievance policy

Benefits

Very competitive compensation package commensurate with equivalent positions in Marin County and the Bay Area. This role starts at $32.00 per hour. All of our roles meet or exceed the 50th percentile of comparable positions in the Bay Area.
Annual cost of living adjustments (COLA)’s are provided annually if financially feasible and end of year holiday bonuses also offered if feasible. These are not guaranteed
14 annual full day and 3 annual half day paid holidays for FT roles. Two (2) paid Floating Holidays
Very generous vacation accruals that increase with tenure. Equates to 15 days of vacation accrual in first year, increasing to 25 days accrual by the 10th year of employment
12 Paid Sick days accrued each year, as well as three (3) paid mental health days
75% employer-paid medical insurance for employees and dependents with choice of plans, some buy-up options for a small fee. One 90% Kaiser Permanente high deductible employer-paid medical plan with accompanying Health Savings Account that is employer funded
75% employer-paid Dental insurance for employees and dependents
75% employer-paid Vision insurance for employees and dependents
75% employer-paid Chiropractic and Acupuncture coverage for employees and dependents
100% employer-paid Life and Accidental Death and Dismemberment (AD&D) insurance for employees
Pre-tax flexible spending accounts – medical and dependent care
A 403B retirement savings account with annual employer contribution
Commuter Programs – pre-tax parking and transit coverage