Intake Coordinator

Brightli • Indianapolis, IN

23h • Onsite

About The Position

Join our dedicated team as an Intake Coordinator, where you will play a crucial role in managing the client/patient intake process to ensure a timely, accurate, and effective referral experience. You will be the first point of contact for clients, fostering positive relationships and addressing their needs with compassion and professionalism. This position is essential in maintaining compliance with state, federal, and payer regulations while reflecting our System’s philosophy. We are looking for someone with strong customer service skills, attention to detail, and the ability to work independently in a fast-paced environment. In this role, you will coordinate reimbursement processes, verify insurance coverage, and ensure that all necessary paperwork is completed accurately. Your efforts will directly contribute to the operational efficiency of our services and the satisfaction of our clients.

Requirements

• High school diploma or equivalent required.
• Strong affinity for customer service and the ability to work independently.
• Excellent organizational and time-management skills with great communication abilities.
• Computer literacy in Google Suite, Word, and Excel, with a typing speed of at least 40 wpm and a high level of accuracy.
• Enjoy working with culturally diverse populations.
• Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, or pull objects. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods.

Nice To Haves

• Previous experience in patient intake or medical office administration preferred.

Responsibilities

• Welcome clients/patients to the organization and ensure a positive first impression.
• Communicate referrals and client/patient information effectively to all disciplines.
• Complete Screening/Admission paperwork thoroughly and accurately, understanding its importance.
• Verify medical insurance coverage and benefits for each client/patient, ensuring appropriate financial clearance.
• Schedule appointments for consultations, tests, and procedures.
• Maintain up-to-date Census utilizing Bed Board and respond to phone and email inquiries promptly.
• Address any client/patient complaints or concerns to promote operational efficiency.
• Perform clerical work, such as filing, copying, or faxing, and prepare and maintain client/patient charts.
• Collaborate with leadership across multiple locations and comply with organizational regulations and policies.

Benefits

• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Mileage Reimbursement – Company paid for work functions requiring travel
• Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition
• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
• Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
• Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
• Top-notch training: initial, ongoing, comprehensive, and supportive
• Career mobility: advancement opportunities/promoting from within
• Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED