Intake Coordinator

Choice Rehab LLC•Scottsdale, AZ

1d•Onsite

About The Position

Are you highly organized, detail-oriented, and passionate about helping patients begin their care journey with confidence? Join our growing home health team as an Intake Referral Coordinator, where you’ll play a vital role in ensuring patients receive timely, compassionate, and seamless access to care. In this fast-paced position, you’ll serve as the central point of communication between referral sources, patients, families, clinicians, and insurance providers—helping coordinate every step of the admission and intake process.

Requirements

Knowledge of medical terminology
Strong customer service, communication, and organizational skills
Excellent computer and data-entry skills
Valid Driver’s License and current auto insurance required

Nice To Haves

Minimum of 1 year of referral intake experience preferred
Experience with Medicare, Medicaid, and third-party payers highly preferred
Medical office or healthcare background preferred
Experience with HomeCare HomeBase (HCHB) preferred
LVN/LPN license preferred

Responsibilities

Receive, review, and accurately document incoming referrals in a timely manner
Verify insurance eligibility, benefits, authorizations, and certifications
Coordinate with Nursing Supervisors and interdisciplinary team members to ensure smooth patient admissions and continuity of care
Maintain accurate patient records within the EMR system
Communicate professionally and effectively with referral sources, patients, families, and healthcare professionals
Respond to patient and agency needs with urgency, professionalism, and compassion
Support quality improvement initiatives and participate in the Agency’s QAPI program
Participate in ongoing training and professional development opportunities
Promote agency values, policies, and commitment to exceptional patient care