Intake Coordinator

Elite DNA Behavioral Health•Fort Myers, FL

3h•Onsite

About The Position

The Intake Coordinator serves as the primary point of contact for new patient inquiries, guiding them through the process of accessing services. This role involves collecting patient information, coordinating initial evaluations, verifying insurance, and ensuring all necessary documentation is completed. The Intake Coordinator will also provide administrative support, collaborate with clinical teams, and ensure compliance with organizational policies and HIPAA regulations. The goal is to facilitate an efficient and positive intake experience for patients and families.

Requirements

High school diploma or equivalent
1+ year of administrative, customer service, or healthcare-related experience
Strong organizational and multitasking skills
Excellent communication and customer service skills
Ability to work in a fast-paced, team-oriented environment
Attention to detail and accuracy
Strong follow-through and accountability
Ability to prioritize and manage multiple tasks
Patient-focused mindset with a high level of professionalism
Problem-solving and adaptability

Nice To Haves

Experience in healthcare intake, scheduling, or front office operations
Familiarity with behavioral health, speech therapy, or ABA services
Experience with EMR systems (e.g., Athenahealth EMR)
Insurance verification and authorization experience

Responsibilities

Serve as the primary contact for new patient inquiries via phone, email, and online submissions
Collect and document patient demographics, clinical needs, and referral information
Guide patients and families through available services (speech, therapy, ABA) and next steps
Schedule initial evaluations and coordinate provider assignments based on patient needs
Verify insurance benefits and eligibility for services
Communicate coverage details, authorizations, and any patient financial responsibility
Obtain and track required referrals and authorizations as needed
Maintain accurate and timely documentation in the EMR system (e.g., Athenahealth EMR or equivalent)
Ensure all intake forms, consents, and documentation are completed prior to first appointment
Manage intake queues and follow up on incomplete or pending items
Support front office operations as needed, including answering phones and assisting with general administrative tasks
Collaborate with clinical and operations teams to ensure timely patient placement
Communicate scheduling updates, delays, or barriers to appropriate stakeholders
Provide clear, professional communication to patients and families throughout the intake process
Follow organizational policies and workflows related to intake, documentation, and patient privacy
Ensure compliance with HIPAA and payer requirements
Identify opportunities to improve intake efficiency and patient experience