Intake Coordinator
RBC•Mississauga, ON
•CA$46,000 - CA$70,000•Onsite
About The Position
As the Intake Coordinator, you will be responsible for marking up all new claims received within the department in a team-oriented, multi-disciplinary, digital environment. You will also participate in projects within the department as required. You will work in a dynamic claims environment with exposure across multiple lines of business.
Requirements
- 1-2 years administration experience or equivalent transferable experience preferably in the financial or insurance industry
- Excellent oral and written communication skills
- Ability to multi-task and balance multiple goals and priorities
- Proven confidentiality skills in dealing with sensitive information
- Experience with Microsoft applications
Nice To Haves
- Bilingual (English and French)
Responsibilities
- Own the accuracy and quality of new claims markup which includes verifying coverage and identifying common claimants within the established SLA: Lines of business include ID, STD, LTD, Waivers, Secured Client, Incomplete Claims, Life and Specialty claim mark-up
- Precisely code data in multiple systems and data bases within service standards
- Accurately process special handling of Large Case Groups within established SLA and follow exceptions and instructions
- Responsible for vetting, processing, investigating and/or setting tasks for all new mail in the Intake Mailbox within established SLA
- Follow the Anti Money Laundering process
- Contribute to initiatives and team projects as opportunities arise
Benefits
- flexible and modern benefits
- competitive compensation
- stock options
- learning programs and tools
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
