Intake Coordinator | Recovery- CADC required

Summit BHC

3d•Hybrid

About The Position

This position is a hybrid option position with remote and onsite days if metrics are being met. Includes an Admissions on Call schedule rotation. In office location options: Onsite at St. Gregory in Bayard, IA or Onsite at IOP in West Des Moines, IA. The Intake Coordinator is responsible for establishing and maintaining a first-impressions environment at the facility front desk. Duties include phone triage, addressing requests for services and performing client call backs and documents all call activities. Answers inquiry calls about facility services and availability, performs pre-registration, verifies insurance eligibility, and coordinates with the insurance company. Facilitates assessment and/or intake to facility services when appropriate. Provides administrative support to the department of admissions, ensuring the quality of service to clients and their families.

Requirements

High School Diploma or equivalent required.
CADC-Certified Alcohol and Drug Counselor certification REQUIRED for IOWA
CPR certification and de-escalation training required (training available upon hire and offered by facility).

Nice To Haves

Bachelor’s Degree in social work, psychology, counseling, or other related field of study preferred.
One or more years' experience in healthcare admissions preferred.
Preferably in the mental health or substance use disorder field.
Experience in client assessment, referral, treatment planning and communication with external review organizations or comparable entities.
Knowledge of community resources.
Outstanding interpersonal and interviewing and assessment skills.
Skill in telephone etiquette and paging procedures.
First aid may be required based on state or facility requirements.

Responsibilities

Conducts pre-admission assessments.
Interviews client, family members and/or collateral sources to assure intake criteria are met.
Reviews prospective admissions against approved admission criteria, policies, and procedures.
Generates, guides, and leads independent discussions with referral sources for client support, conflict resolution and business development with other treatment and healthcare professionals.
Responds and reacts to the needs of referred clients.
Assesses family needs for mediation, sober escort and intervention and determines which professional resources are most appropriate to contact based on information gathered.
Decides which Interventionist and facility to recommend, the dates, and the travel.
Works closely with other departments as well as external parties to ensure the timely admission of clients.
Documents daily all activities, contacts, appointments, and events in the designated Customer Relationship Management system.
Maintains all the documentation involved with the admissions process.
Utilizes resources to ensure insurance verifications of benefits for all clients on all private insurance admissions.
Screens calls from referrals and sets up transportation for admission.
Maintains a waiting list for admissions and stays in contact with potential candidates to facilitate admissions.