INTAKE COORDINATOR

Avow Hospice•Naples, FL

7d•$19 - $23•Onsite

About The Position

The Intake Coordinator ensures daily communication to the team and completes clinical administrative duties for the organization of the interdisciplinary team at AmeriCare Home Health Care.

Requirements

Associate degree preferred; or one to two years related experience and/or training; or equivalent combination of education and experience preferred.
Medical office experience preferred.
Knowledge of basic typing skills, data entry and word processing software.
Database software and general knowledge of e-mail is preferred.
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.

Nice To Haves

Proficiency in Forcura, WellSky, and Adobe Sign.

Responsibilities

Maintains positive and effective communication with all employees, referral sources, and customers.
Follows the Avow Compliance and Ethics Plan.
Ensures confidentiality of all clients, family, and employee information in accordance with HIPAA and company policies.
Processes new referral information into the electronic medical record (EMR) system in a timely manner.
Manages and processes all incoming referrals and intake data received via platforms such as Focura, Epic, Pointcare, and other communication channels.
Enters all referral information into the WellSky ERM accurately, ensuring proper documentation and coding.
Sorts, separates, and labels incoming referral documentation, including H&P (History & Physical), and Face-to-Face (F2F) evaluations, and organizes them into appropriate patient files.
Conducts welcome calls to all new referrals to verify demographic data, gather access instructions (e.g., door/gate codes), and update information in WellSky ERM accordingly.
Maintains and monitors adequate inventory of Start of Care (SOC) packets; distributes to assessing clinicians as required.
Gains and maintains proficiency in Forcura, WellSky, and Adobe Sign to manage digital documentation and referral workflows efficiently.
Prepares, sends, and distributes outgoing and incoming faxes as needed.
Monitors inventory and reorders SOC folders to ensure supply meets demand.
Sets up and orders wound vac for clients with orders.
PT/INR oversight to include faxing results to MDs daily.
Telehealth Oversight / trend monitoring.
Provides support to the Scheduler and other team members as needed to ensure smooth operations.
Adheres to all company policies, including compliance and ethics program guidelines.
Performs all other duties as assigned to support the Intake and Clinical Operations team.