Intake Coordinator

PurposeCare•Lawrence, IN

About The Position

Join PurposeCare and help create a seamless experience for patients from the moment a referral is received through the start of their Home Health journey. PurposeCare is Bringing Healthcare Home, and we want you to join our family. PurposeCare is a leading provider of home care and home health services in the Midwest and provides home-based care services to more than 3,000 clients a month carefully coordinated to keep clients healthy and safe at home. With excellent caregivers and innovative technology, PurposeCare ensures that our most vulnerable are provided with the support necessary to live full lives in their community. Your Care is Our Purpose.

Requirements

1+ year of healthcare intake, referral coordination, scheduling, insurance verification, or related healthcare administrative experience preferred.
Home Health or Home Care experience strongly preferred.
Previous experience processing Home Health referrals and admissions is highly preferred.
Understanding of Home Health services, including Skilled Nursing, PT, OT, and other clinical disciplines preferred.
Familiarity with Home Health orders, physician documentation, referral documentation, and Start of Care processes preferred.
Experience communicating with hospitals, physician offices, facilities, and other healthcare referral sources preferred.
Strong organizational skills and ability to manage a high volume of referrals and competing priorities.
Strong attention to detail with the ability to identify incomplete or missing referral information.
Excellent verbal and written communication skills.
Strong follow-up and problem-solving skills.
Comfortable working in multiple systems and learning Home Health EMR and referral platforms.
Ability to work collaboratively with clinical leadership, schedulers, nurses, therapists, and other operational teams.
Ability to work effectively in a fast-paced healthcare environment while maintaining accuracy and professionalism.

Responsibilities

Manage the Home Health referral and intake process from initial referral through acceptance and transition to scheduling.
Receive and process new patient referrals from hospitals, skilled nursing facilities, rehabilitation facilities, physician offices, and other referral sources.
Review referrals for completeness and ensure all required patient, clinical, insurance, and physician information has been received.
Review Home Health orders and supporting documentation to identify requested services, including Skilled Nursing, Physical Therapy, Occupational Therapy, and other ordered disciplines.
Confirm patient demographics, contact information, insurance information, physician information, diagnosis, requested services, and other required referral details.
Obtain missing documentation, orders, clinical records, or additional information from referral sources as needed.
Communicate directly with referral sources regarding referral status, missing documentation, acceptance, or barriers to admission.
Coordinate with clinical leadership to determine whether the agency can safely and appropriately accept the patient based on clinical needs, service area, staffing availability, and required disciplines.
Collaborate with the Scheduling team to facilitate timely Start of Care (SOC) once a referral has been accepted.
Track pending referrals and follow up on outstanding information to prevent unnecessary delays in admission.
Maintain accurate and timely referral information within the company's EMR and referral management systems.
Ensure referral documentation is uploaded, organized, and available to the clinical team prior to Start of Care.
Communicate important clinical or operational information to the appropriate nursing, therapy, scheduling, and leadership teams.
Provide professional and timely communication to patients, families, physicians, referral partners, and internal team members.
Support an efficient handoff between Intake, Scheduling, and Clinical Operations to ensure a positive patient experience.
Maintain patient confidentiality and comply with HIPAA, company policies, and applicable Home Health regulations.
Assist with referral tracking, reporting, and other administrative responsibilities as needed.