Intake Coordinator

Interim HealthCare of the Twin Cities•Roseville, MN

13h•Onsite

About The Position

The Intake Coordinator communicates with potential patients and/or referral sources that have inquired about services to answer questions and gather information. This role provides a centralized intake and customer service function to gather pertinent patient, clinical, and financial information. The position is full-time, Monday - Friday from 8:00 am to 5:00 pm. Interim HealthCare has been improving people's lives for over 40 years, offering a wide variety of home care services including skilled nursing, physical therapy, and hospice care. The company's mission is rooted in helping people maintain their safety, independence, and dignity in an environment of mutual respect and compassion.

Requirements

Associate’s Degree in Business, Marketing, Healthcare or related discipline, or an equivalent combination of experience and/or education.
Three (3) years relevant experience in medical services or clinical environment with knowledge of medical terminology.
Previous intake experience of at least one year preferred.

Responsibilities

Communicates with potential patients and/or referral sources that have inquired about services to answer questions and gather referral information.
Provides a centralized intake and customer service function in order to gather pertinent patient, clinical and financial information to optimize sales, customer responsiveness and satisfaction.
Communicates with patient/client and family regarding arrangements for the initiation of care/services.
Completes intake screening including obtaining, documenting and analyzing all required information to make a preliminary admission decision.
Receives and logs referrals.
Prepares reports and responses to inquiries.
Provides telephonic contact and system data entry for customers seeking care/services.