Intake Coordinator (Tues-Sat 11am-7:30pm) - Madison Heights
About The Position
The Intake Coordinator works under the general supervision of the Program Director and direct supervision of the Site Director. The role assesses, schedules, and orients admissions and participates on a multidisciplinary team providing client assessments and counseling. The coordinator uses the LIGHT Model in counseling interactions and supports intake and admission processes at a male residential addiction-treatment facility in Madison Heights. The position requires strong communication and interpersonal skills, organization, and attention to detail when managing multiple intakes, documenting client information, and maintaining regulatory compliance.
Requirements
- Bachelor’s degree in a Human Services field, such as Social Work, Psychology, or a related field.
- CADC or MCBAP development plan; the plan must be in place within 30 days of hire.
- Good verbal and communication skills.
- Ability to develop competence through training with clients who have co-occurring mental health and substance use disorders.
Nice To Haves
- Master’s degree.
- Experience with substance use clients.
- One year of customer service experience.
- One year of computer skills experience.
Responsibilities
- Use the LIGHT Model in all counseling interactions.
- Process new-client intake forms in the electronic health record.
- Contact referral sources when availability exists.
- Process client transfers from detox to residential treatment in the electronic health record.
- Complete admission paperwork on the same day or within 24 hours.
- Return phone calls within 24 hours and inform the Site Director in rare circumstances when numerous calls cannot be returned promptly.
- Refer applicants who do not pass urine screens for assistance, ensuring they have emergency phone lists and information about food, shelter, and AA/NA meetings, among other resources.
- Enter client information neatly, accurately, and completely in the client database.
- Participate in client-care audits or reviews as assigned.
- Prepare bedrooms for new clients when needed, including sanitizing the room and making the bed.
- Fill in for the Group Therapist when needed.
- Perform other duties as assigned.
Benefits
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
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What This Job Offers
Job Type
Full-time
