Intake Coordinator

Trinity Services Inc.•Joliet, IL

1d•$45,000 - $47,500•Onsite

About The Position

Under the direction of the Director of Counseling Services, the Access and Care Navigator serves as the primary point of entry for individuals seeking Network 9 Behavioral Health Services. This position responds to requests for services, provides same-day engagement whenever possible, completes consents, screenings, assessments, and referrals, and assists individuals in accessing the most appropriate behavioral health services. The Access and Care Navigator manages wait lists across Network 9 programs and service locations, coordinates admissions with clinical teams, and promotes timely, person-centered access to care.

Requirements

Knowledge of behavioral health assessment, screening, intake, care navigation, and referral processes.
Knowledge of outpatient behavioral health services, crisis intervention, community resources, and levels of care.
Excellent customer service, interpersonal, and communication skills while creating a welcoming and person-centered experience for individuals seeking services.
Ability to establish rapport and effectively engage individuals, families, referral sources, and community partners.
Strong organizational and time management skills with the ability to manage multiple referrals, assessments, appointments, and competing priorities.
Ability to assess needs, exercise sound clinical judgment, and facilitate timely access to appropriate behavioral health services.
Knowledge of Medicaid, commercial insurance, confidentiality requirements, and behavioral health documentation standards.
Proficiency with electronic health records, scheduling systems, Microsoft Office applications, and other technology used to coordinate care.
Ability to collaborate effectively with multidisciplinary teams to support continuity of care and positive outcomes.
Demonstrates commitment to person-centered, trauma-informed, culturally responsive, recovery-oriented, and strengths-based practices.
Bachelor's degree in Counseling, Psychology, Social Work, Human Services, or a related behavioral health field required.
Valid Illinois driver's license, reliable transportation, and proof of automobile insurance required.

Nice To Haves

Minimum of two years of experience in behavioral health, care coordination, intake, case management, crisis intervention, or a related human service’s setting preferred.
Experience conducting behavioral health screenings, coordinating referrals, or navigating individuals through behavioral health systems preferred.
Experience working with electronic health records, scheduling systems, Medicaid, and commercial insurance preferred.
knowledge of community behavioral health resources and referral processes.

Responsibilities

Respond to requests for behavioral health services by conducting initial screenings and determining appropriate service needs.
Meet with individuals seeking services as quickly as possible to complete consents, screenings, assessments, and other required intake documentation.
Coordinate referrals and appointments across all Network 9 programs and service locations to ensure timely access to behavioral health services.
Manage centralized wait lists by monitoring program capacity, communicating with program staff, and facilitating placement into services as openings become available.
Collaborate with clinicians, program staff, referral sources, healthcare providers, schools, hospitals, and community agencies to coordinate admissions and continuity of care.
Educate individuals served and family members regarding available services, eligibility requirements, insurance coverage, and treatment options.
Maintain accurate and timely documentation in accordance with organizational policies, Medicaid requirements, accreditation standards, and applicable regulations.
Participate in quality improvement activities designed to improve access to care, reduce wait times, and enhance the overall experience of individuals seeking behavioral health services.