Intake Coordinator | Full Time | Manito Home Health
About The Position
Manito Home Health is seeking a full-time Intake Coordinator to serve patients across Spokane and surrounding communities. This role is responsible for managing all aspects of the patient intake process including communicating directly with patients and families, data entry, establishing and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, facilitating a daily intake stand up meeting, and managing the insurance verification and authorization processes. As part of The Pennant Group, Manito offers a stable, supportive, and growth-oriented environment where employees can thrive.
Requirements
- Healthcare experience in referrals/intake in a home health or hospice environment.
- Demonstrates good communication, negotiation, and public relations skills.
- Demonstrates autonomy, assertiveness, flexibility and cooperation in performing job responsibilities.
Nice To Haves
- A nursing background is preferred but not required.
- Experience in Home Care Home Base a plus.
Responsibilities
- Directs all daily patient referral and intake operations including providing direct oversight of the establishment and implementation of intake policies.
- Ensures compliance with all state, federal, and Joint Commission referral/intake regulatory requirements.
- Directs the implementation of improved work methods and procedures to ensure patients are admitted in accordance with policy.
- Establishes and maintains positive working relationships with current and potential referral sources.
- Ensures seamless transition of patients to home care by providing direct oversight of patient education and preparation for home care, plan of care initiation, and coordination of care with multiple service providers.
- Ensures maximum third party reimbursement through direct oversight of insurance verification and authorization processes.
- Builds and monitors community and customer perceptions of Manito Home Health and Hospice as a high quality provider of services.
- Maintains comprehensive working knowledge of Hospice Home Health and Hospice contractual relationships and ensures that patients are admitted according to contract provisions.
- Maintains comprehensive working knowledge of community resources and assists referral sources in accessing community resources should services not be provided by Manito Home Health and Hospice.
Benefits
- Medical, dental, and vision insurance
- Paid time off and paid holidays
- 401(k) with company match
- Continuing education support
- Opportunities for advancement within Manito and The Pennant Group
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
