Intake Coordinator Home Health

CenterWell

1d•$39,000 - $49,400•Remote

About The Position

Become a part of our caring community. As an Intake Coordinator, you will report directly to the Intake Supervisor and you will: Receive/respond to incoming calls from referral sources or potential patients, exchange information to identify patient needs, and determine our ability to meet them. Record the outcome of calls either manually or in an automated manner, make follow-up calls, and identify alternative community service resources when solutions are not available. Perform initial telephone screening to determine patients' appropriateness for home care services with referral sources. Advise branch staff of patient acceptance and provide all relevant information to ensure patients' smooth transition to home care. Contact referral sources to advise of referral status, and provide to the clinical team who will deliver the services requested. Identify potential payer sources, verify benefits with payer sources (by department organizational structure), negotiate rates and obtain initial authorizations and frequency of visits from case managers. Establish primary payers and document conversations with payer sources. Access national or regional account information, including the names of accounts and terms of the contracts and communicate these conversations to branch and intake department staff. Work with Intake team, branch staff, and patients identifying solutions for payor source problems. Monitor and keep track of referral sources' satisfaction levels. Communicate customer service issues to up-line Intake and branch staff.

Requirements

High School Diploma or equivalent
Typing speed of 40 words per minute or higher
Proficiency with Microsoft Office applications including Word, Excel, Outlook, and Teams
Self-provided internet service with at least a download speed of 25 Mbps and an upload speed of 10 Mbps
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Subject to Florida Level 2 background screening through the Care Provider Background Screening Clearinghouse.

Nice To Haves

3 or more years in health care delivery or related business experience
Knowledge of medical terminology
Knowledge of insurance reimbursement process
Data entry experience

Responsibilities

Receive/respond to incoming calls from referral sources or potential patients, exchange information to identify patient needs, and determine our ability to meet them.
Record the outcome of calls either manually or in an automated manner, make follow-up calls, and identify alternative community service resources when solutions are not available.
Perform initial telephone screening to determine patients' appropriateness for home care services with referral sources.
Advise branch staff of patient acceptance and provide all relevant information to ensure patients' smooth transition to home care.
Contact referral sources to advise of referral status, and provide to the clinical team who will deliver the services requested.
Identify potential payer sources, verify benefits with payer sources (by department organizational structure), negotiate rates and obtain initial authorizations and frequency of visits from case managers.
Establish primary payers and document conversations with payer sources.
Access national or regional account information, including the names of accounts and terms of the contracts and communicate these conversations to branch and intake department staff.
Work with Intake team, branch staff, and patients identifying solutions for payor source problems.
Monitor and keep track of referral sources' satisfaction levels.
Communicate customer service issues to up-line Intake and branch staff.