Intake Coordinator - Law Firm

Harris Law Firm PLLP • Denver, CO

7d • $20 - $25 • Onsite

About The Position

The Harris Law Firm is seeking an Intake Coordinator to provide an exceptional experience for prospective clients who are often in the midst of emotionally difficult situations. This role requires a blend of professionalism, empathy, and the ability to identify legal needs. The firm prides itself on a culture of collegiality, mutual support, and encouragement, with a mission to provide superior legal representation and outstanding service while valuing its team, community, and pro bono service. The Harris Law Firm has been recognized as The Best Law Firm and The Best Lawyers since 2019 by Best Lawyers® and a Best Place to Work since 2023. Their WeCare® initiative promotes caring for clients, the community, and oneself.

Requirements

• 2 or more years of customer service or sales experience
• 1 or more years of experience in a law firm
• 1 or more years as an intake coordinator
• Excellent written and verbal communication skills
• Strong interpersonal and customer service skills
• Basic understanding of administrative procedures and office systems
• Proficient in Microsoft Office and willing to learn new programs

Nice To Haves

• Call center experience a plus
• Salesforce experience is a plus
• Case management software experience is a major plus
• Bilingual Spanish-speaking is a plus
• Convey confidence and warmth on the phone
• Set the tone and pace for the call
• Show empathy and help clients feel at ease during difficult conversations
• Treat a Friday afternoon call with the same care as one on Monday morning
• Highly organized, detail-oriented, and able to multitask
• Have inbound sales or call center experience

Responsibilities

• Review and assign new business intake
• Screen phone calls before scheduling consultations with attorneys
• Monitor and follow up on all inquiries (phone, email, internet, referrals)
• Build immediate rapport with potential clients
• Conduct follow-ups on pending leads
• Maintain accurate logs and tracking systems
• Conduct client interviews with genuine empathy and compassion
• Schedule consultations and assist with the intake process
• Take accurate notes during attorney-client consultations
• Collaborate with attorneys to complete the intake process

Benefits

• 401(k) with employer match
• Health insurance
• Company-covered short-term disability, long-term disability, AD&D, and parental leave
• RTD EcoPass
• $20 per month wellness stipend
• Voluntary accident, critical illness, and hospital indemnity insurance
• Regular training and professional development opportunities
• 80 hours of PTO in your first 12 months, increasing to 120 hours in your second year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed