Intake Coordinator

Always Compassionate Home Care • Rochester, NY

11d • Onsite

About The Position

Always Compassionate Home Care provides the highest quality of community home-based services, combined with exceptional compassion and innovation to enhance each patient’s quality of life. By bringing together several of the top home health agencies in the state, we have become one of New York’s leading providers with strategically placed offices that serve thousands of clients every day. The Intake Coordinator serves as the point of contact through the intake and admissions process leading to start of care. This person will work closely with referral sources, account managers, personal care services team, and provider relations to ensure all tasks are efficiently completed associated with the enrollment process.

Requirements

• Bachelors Degree in healthcare or related field strongly preferred
• Excellent organizational and time-management skills
• Experience in a fast-paced healthcare/office environment
• Strong communication and interpersonal skills
• Attention to detail with problem solving skills
• Strong customer service background
• Intake: 1 year (Required)
• Medical terminology: 2 years (Required)
• Home & community care: 2 years (Required)

Nice To Haves

• Bachelors Degree in healthcare or related field

Responsibilities

• Serves as the point of contact for new/prospective clients
• Obtains initial authorization for care from respected parties- insurance companies
• Refers to scheduling department need for coverage
• Answers phones from referral sources for intakes
• Reports back to referral source status of start of care
• Documents and reports to Supervisor when there is a change in client status, change in service requirement, change in employee assigned to case and any unsatisfactory performance
• Communicates regularly with members of the recruitment, staffing coordination, and clinical team(s)

Benefits

• 401(k)
• Health Insurance
• Dental/Vision
• Aflac
• Paid time off
• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level