Intake Coordinator

Alvarado Parkway Institute • La Mesa, CA

13h • Onsite

About The Position

Alvarado Parkway Institute (API) is seeking a qualified Intake Coordinator to join their team. API is a free-standing psychiatric hospital in La Mesa, California, providing comprehensive adult inpatient behavioral health and addictive disorders services. The Intake Coordinator is responsible for assessing the needs of phone callers, scheduling appointments, and coordinating care for patients requiring hospitalization. For individuals not in need of API's services, the Intake Coordinator will provide appropriate referrals to outside resources, ensuring the referral best meets the caller's needs. This is a part-time position with available weekend shifts (Friday-Sunday).

Requirements

• College level reading and comprehension, writing and mathematics skills.
• Basic knowledge of, and skills in applying principles of, abnormal psychology and mental health problems.
• Familiarity with psychological, sociological, and medical terminologies.
• Skills in analyzing and evaluating information.
• Problem-solving skills.
• Excellent oral communication skills.
• Legible handwriting.
• Ability to concentrate on tasks and meet deadlines.
• Ability to confidentially maintain all information.
• Basic data entry skills preferred, including some experience using computer.
• Organization and time management skills.
• Skills in dealing courteously with the public and individuals within the organization.
• Crisis management skills.
• Persuasive skills with prospective patients and family members who demonstrate denial or resistance to treatment, within context of appropriate clinical interventions.
• Bachelor’s degree in psychology or related field.

Responsibilities

• Responds to telephone and face-to-face inquiries from persons seeking mental health care or information about mental health-related services.
• Documents calls and related information on TRIMS form and enters data into TRIMS automated system.
• Stays current with organization's programs and services.
• Supports organization's customer service philosophy.
• Assists Director in training activities and other special projects as assigned.
• Establishes and maintains effective working relationships with supervisor, co-workers, and staff of other departments.
• Establishes and maintains positive relationships with patients, physicians, allied health professionals, and all referral sources.
• Answers and responds to incoming telephone calls.
• Complies with other applicable department and/or organization standards and policies.
• Other duties as assigned.

Benefits

• Background/Reference Check & Licensure/Certification
• Employee signed employment non-compete/confidentiality agreement
• COVID-19 and Flu Vaccinations; Medical (with exemption options and testing requirements)
• Pass drug and alcohol test
• Clear TB skin test or Chest X-Ray
• Satisfactory physical examination

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level