Intake Coordinator

The Salvation Army•Erie, PA

About The Position

The Intake Coordinator works cooperatively with Program staff to maintain a quality intake system at The Salvation Army Adult Rehabilitation Center (ARC). The ARC provides an in-residence rehabilitation program with basic necessities, work therapy, counseling, leisure activities, and spiritual direction. The Intake Coordinator helps create a caring, respectful, and uplifting experience for people seeking assistance and supports the ARC’s work therapy program by modeling professional conduct, work habits, and supervision as directed.

Requirements

High school diploma or equivalent.
Strong communication and interpersonal skills.

Nice To Haves

Associate or bachelor’s degree in a related field.
CADC or comparable residential and rehabilitation experience.

Responsibilities

Work as part of a team to provide a caring and respectful atmosphere to people seeking assistance.
Work cooperatively with ARC staff, beneficiaries, and outside agencies.
Develop and maintain a network of outside referral sources through telephone, letters, and personal contact; arrange applicant referrals to the ARC, tours of the program, and appropriate referrals to resources outside the ARC.
Interview, assess, and process paperwork for applicants, striving to maintain full capacity.
Provide a positive and uplifting first impression of the ARC program.
Maintain a waiting list of potential applicants and help applicants complete required forms.
Provide applicants who are not appropriate for admission with information about other suitable services.
Maintain and update the house tracking system at least weekly, including counseling, bed, and work therapy assignments.
Assist counselors and other senior program staff with crisis intervention as needed.
Meet with the supervisor for supervision and evaluation, preferably once a month.
Update weekly gratuity reports and forward them to the finance office as assigned.
Complete or compile beneficiary time cards or sheets each week.
As directed by administrators, coordinate with outside groups to bring speakers and information that model Christian recovery values and active commitment to substance-free living.
Record statistics related to the area of responsibility and submit them to administrators within three business days after month-end; complete daily or weekly reporting immediately.
Operate prohibited-substance compliance screening equipment as required and maintain accurate, current records of test results.
Maintain equipment, including breathalyzers, to ensure the validity and accuracy of results.
Attend weekly staff meetings and other meetings as requested by administrators.
Present resident cases when requested.
Attend retreats, conferences, and other Salvation Army events as scheduled and assigned, which may include evenings and weekends.
Support the ARC work therapy program by providing beneficiaries with an example of professional conduct, work habits, and supervision as directed by the supervisor.
Perform other duties assigned by the immediate supervisor or administrators.