Intake Coordinator - Flower Hospital - Rehabilitation

ProMedica•Sylvania, OH

About The Position

The Intake Coordinator manages referrals and coordinates admissions for patients transitioning to and from the Flower Rehab Center. The role includes reviewing medical records and interacting with internal and external physicians, nursing staff, therapists, leadership, coding and clinical documentation specialists, patients, caregivers, and community members. The coordinator collaborates with the FRC PPS Coordinator, Case Managers, Transition Care Managers, and Nursing and Therapy Leadership to support timely management of insurance precertification, recertification, authorizations and appeals, length of stay, and resource utilization. The job summary describes the general nature and level of work and is not exhaustive.

Requirements

Post-high-school clinical training equivalent to a certification or licensure.
Strong verbal and non-verbal communication skills with patients and healthcare professionals.
Ability to work in a team environment.
Ability to input, retrieve, and analyze relevant EMR data.
Mid-level Microsoft Word and Excel skills.
Must be able to commute between facilities with reliable transportation.
Ability to understand directions, communicate, and respond to inquiries with effective interpersonal skills.
Good organizational, analytical, writing, and interpersonal skills.
Ability to input and retrieve information from electronic devices and operate a copier, electronic devices, printer, and scanner.
Minimum of 2 years of clinical experience in a patient care setting.
License as indicated by education obtained.
CPR certification and certification as indicated by education obtained.

Nice To Haves

Associate degree in a clinical field.
Ability to work effectively and diplomatically with a variety of internal and external customers and healthcare providers.
3–5 years of clinical experience in a patient care setting.
Previous experience with utilization review, marketing, care transitions, customer service, and/or inpatient rehabilitation.

Responsibilities

Manage referrals and coordinate admissions for patients transitioning to and from the Flower Rehab Center.
Review medical records.
Interact with internal and external physicians, nursing staff, therapists, leadership, coding and clinical documentation specialists, patients, caregivers, and the community.
Collaborate with the FRC PPS Coordinator, Case Managers, Transition Care Managers, and Nursing and Therapy Leadership.
Coordinate timely management of insurance precertification, recertification, authorizations and appeals, length of stay, and resource utilization.