Intake Coordinator - Pinellas Campus

Humane Society Brand•Clearwater, FL

About The Position

The Intake Coordinator provides excellent customer service while admitting animals into the Adoption Program. The role partners with the public, rescues, other shelters, key sourcing partners, and volunteers. It tracks lost and found animals with chips or identification, handles stray emails during operating hours, and works patiently with distressed, frustrated, or disgruntled clients. The coordinator answers and returns calls, manages return-to-owner processes with a Veterinary Technician, and ensures the required paperwork is completed. The role also manages office needs such as supply requests and building repairs, and assists with daily needs including laundry, dishes, and cleaning. The position works directly under the supervision of the Intake Manager and is cross-trained in exam-room procedures; the coordinator may be utilized when staff shortages occur. Other related duties may be assigned by management. This is a full-time, non-exempt position working 40 hours per week, including weekends. The schedule varies between 7:30 a.m.–4:00 p.m. and 8:30 a.m.–5:00 p.m. The hourly wage is $16, with the opportunity for performance-based increases, potentially up to $19 within the first nine months, plus annual increases. The position requires lifting more than 50 pounds.

Requirements

Must provide excellent customer service.
Must be able to lift more than 50 pounds.
Must be available to work full-time, 40 hours per week, including weekends, on a schedule that varies between 7:30 a.m.–4:00 p.m. and 8:30 a.m.–5:00 p.m.

Responsibilities

Provide excellent customer service while admitting animals into the Adoption Program.
Partner with the public, rescues, other shelters, key sourcing partners, and volunteers.
Track lost and found animals with chips or identification.
Handle stray emails during operating hours.
Work patiently with distressed, frustrated, or disgruntled clients.
Answer calls and return calls.
Handle return-to-owner processes with a Veterinary Technician and ensure required paperwork is completed.
Manage office needs, including supply requests and building repairs.
Assist with daily needs such as laundry, dishes, and cleaning.
Be cross-trained in exam-room procedures and provide coverage when staff shortages occur.
Perform other related duties as assigned by management.