Intake Coordinator - Asheville, NC

Local Infusion•Asheville, NC

19h•Onsite

About The Position

Local Infusion is a specialty infusion provider focused on patient-centered care and AI-driven technology. The Insurance & Intake Coordinator, referred to as an “Infusion Guide,” supports the company’s growth by coordinating referrals and intake and providing excellent service to patients, referring providers, and physicians. The role helps ensure patients receive a high level of infusion therapy care. This is a full-time, onsite position at Local Infusion’s center in Asheville, North Carolina. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. The position offers a six-week training plan, predictable hours, autonomy, and a manageable workload. Starting pay is $25 per hour, with a quarterly bonus based on metrics and full benefits.

Requirements

Healthcare experience.
Experience with insurance prior authorizations.
Experience with medical terminology.
Overall medical insurance experience.
Ability to quickly grasp new apps.
Strong familiarity and experience using Electronic Health Records (EHR) systems.
Provide documentation of a negative TB test from within the last two years.
Hold a current BLS certification.

Nice To Haves

Prior experience in infusion.

Responsibilities

Handle all aspects of the infusion referral process, including obtaining authorizations, financial counseling, and benefit investigation.
Liaise with referring providers to obtain documentation needed for treatment and communicate the status of their patients.
Communicate the referral process and status to patients in a customer-centric way.
Communicate openly with referring and prescribing providers.
Assist in maintaining medical inventory and office supplies.