Area Supervisor Asheville, NC

Ross Stores•Asheville, NC

8h•Onsite

About The Position

The Area Supervisor is a member of Store Leadership responsible for an assigned area and for general store operations and supervision while serving as Manager on Duty. The role includes opening and closing the store, supervising Associates, maintaining a friendly and easy-to-shop environment, ensuring proper merchandise presentation and a clean work area, and executing and supervising company operational processes as needed. The Area Supervisor maintains safe and secure store conditions, supports customer service and the company brand, oversees merchandising and loss prevention, and supervises front-end and fitting-room operations. The position also performs administrative duties assigned by the Store Manager, including cash and payroll procedures. The role supervises Retail Associates and, where applicable, Stockroom Leads.

Requirements

Excellent verbal communication skills.
Fluency in English.
Ability to work evenings and weekends.
Ability to use store equipment, including PDTs, registers, and PCs, as required.
Ability to spend up to 100% of working time standing, walking, and moving around the store.
Ability to regularly bend, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull, and lift more than 25 pounds.
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
For Associates working Stockroom shifts: ability to regularly push, pull, and lift more than 20 pounds.

Nice To Haves

Prior customer service experience.
Prior supervisory experience.
Familiarity with point-of-sale equipment and applications.
Ability to perform basic mathematical calculations commonly used in retail environments.

Responsibilities

Open and close the store and supervise Associates while acting as Manager on Duty.
Maintain a safe and secure environment, monitor sales-floor conditions, address or report hazards, manage building security and customer safety, follow emergency procedures, test fire alarm systems as scheduled, and respond to after-hours alarms when requested.
Treat customers, Associates, and leaders respectfully and professionally, and recognize Associates through company programs.
Represent the company brand, maintain professional appearance and dress-code standards, and keep store areas clean, maintained, and merchandised to standard, including daily trash removal.
Teach, assign, and follow up on recovery, sizing, and markdowns; receive and process merchandise and other inbound deliveries; organize stockrooms; move merchandise to the sales floor; secure and process back-stock; and maintain assigned departments, floor moves, promotional signing, re-wraps, and presentation guidelines.
Reduce merchandise damage and comply with company merchandising and operational practices.
Follow the Loss Prevention Awareness Program; maintain customer-service presence and loss-prevention awareness; safeguard confidential information, cash, credit-card information, and merchandise; maintain the Public View Monitor system; conduct Code 50 package inspections; and follow company best practices.
Supervise front-end operations, ensure Associates meet company standards, manage customer lines and wait times, train and coach Associates on registers and front-end procedures, manage break schedules, and ensure equipment, supplies, recovery, go-backs, and merchandise salability meet standards.
Maintain fitting-room cleanliness, audit and account for garment tags, ensure go-back compliance, and ensure returned merchandise is ticketed, scanned, nubbed, and security-tagged as needed.
Complete administrative duties assigned by the Store Manager, including cash pulls, bank deposits, front-end control, refund and purchase approvals, till and safe security, register transactions and media, break schedules, payroll administration, punch edits, scheduling compliance, Sunday payroll transmission, and payroll reporting.
Perform other duties as assigned by the Store Manager.