Group Mental Health Practice Intake Coordinator

Cb•Tarpon Springs, FL

10d•Hybrid

About The Position

Breaking Free Services, LLC is a growing group mental health practice looking for a friendly, organized, and dependable Intake Coordinator to join our administrative team. The Intake Coordinator is often the first point of contact for new and existing clients, so we are looking for someone who is warm, professional, compassionate, and comfortable helping people navigate the process of beginning counseling services. Our goal is for every person who contacts our practice to feel heard, respected, and cared for from their very first interaction. This is a work from home full time position with occasional times to come into the office. Breaking Free Services, LLC is a group mental health practice dedicated to providing quality, compassionate counseling services to individuals, couples, children, teens, and families. We believe excellent client care begins before the first therapy session, and our administrative team is an important part of creating that experience.

Requirements

Friendly and comfortable speaking with people on the phone
Compassionate and patient with individuals seeking mental health services
Highly organized and detail-oriented
Able to multitask and manage competing priorities
Dependable and able to follow through on responsibilities
Comfortable learning and working with electronic systems
Able to communicate professionally with clients, clinicians, insurance companies, and coworkers
A team player who is willing to step in and help when needed
Local hires only

Nice To Haves

Experience working in a mental health practice, medical office, healthcare setting, insurance verification, scheduling, or Electronic Health Record system is strongly preferred.

Responsibilities

Answer incoming phone calls and respond professionally to client inquiries
Speak with prospective clients about available counseling services and help connect them with the appropriate clinician
Schedule new and existing client appointments
Set up new clients in our Electronic Health Record (EHR) system
Accurately enter client demographic and insurance information
Verify insurance eligibility and outpatient mental health benefits
Communicate insurance coverage information and client financial responsibilities
Ensure required intake paperwork and information are completed prior to appointments
Maintain accurate and organized client records
Communicate effectively with therapists and other administrative staff
Assist the administrative team with additional office responsibilities as needed
Maintain client confidentiality and follow HIPAA requirements at all times