Intake Coordinator – Substance Use Disorder (SUD) Treatment
About The Position
Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve. A focus on client-focused care establishes our family of brands as respected leaders in addiction treatment, mental health recovery and eating disorder treatment modalities. Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life’s challenges. We offer behavioral healthcare services – psychiatry, addiction recovery, mental disorder treatment, etc. – that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being. This is an opportunity to join a growing team during the startup phase of a new facility and play an important role in supporting individuals throughout the admissions and discharge process. We are seeking a detail-oriented and client-focused Intake Coordinator to manage the admission and discharge process for individuals entering and completing care at our facility. As the first point of contact, the Intake Coordinator helps ensure all required documentation, assessments, and communication are completed accurately and efficiently, creating a smooth and supportive experience for clients, families, and staff.
Requirements
- High school diploma or equivalent required
- Experience working with individuals in behavioral health or substance use treatment preferred
- Strong communication, organizational, and attention-to-detail skills
- Ability to work collaboratively and compassionately in a fast-paced environment
Responsibilities
- Coordinate and complete admission paperwork, collect required documentation (e.g., photo ID, insurance information), and collaborate with nursing staff during client onboarding
- Conduct level-of-care assessments and complete PCPC or ASAM documentation for admissions, continued stays, and discharges
- Manage insurance-related processes, including precertifications and utilization review (UR) documentation
- Assist SCA clients with the Medical Assistance application process, including communication with representatives and submission of required forms
- Maintain communication with outside stakeholders such as probation/parole officers or employers with proper client consent
- Organize and distribute client photos, label with MR numbers, and maintain accurate filing procedures
- Support discharge planning for detox-only clients, including scheduling outpatient appointments and coordinating with clinical and nursing teams
- Conduct phone and in-person pre-screens, enter data into the electronic clinical record system, and schedule assessments or referrals
- Ensure compliance with confidentiality, licensing, and accreditation standards
- Complete required trainings and perform additional duties as assigned
Benefits
- Medical, Dental, and Vision Insurance
- Flexible Spending Accounts
- Life Insurance
- Paid Time Off
- 401(k) with Company Match
- Tuition Reimbursement
- Employee Recognition Programs
- Referral Bonus opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
