Intake Coordinator - Student Accessibility Services

Iowa State University•Ames, IA

1d•Onsite

About The Position

Student Accessibility Services (SAS) at Iowa State University is seeking an Intake Coordinator to serve as a central point of contact. This role supports the intake and coordination of communications from students, families, faculty, staff, and campus partners. The Intake Coordinator works closely with SAS staff to ensure timely processing of student requests, accurate information sharing, and effective coordination of services. This position requires strong customer service skills, excellent organizational abilities, sound judgment, and the ability to manage sensitive and confidential information. SAS works with students with documented disabilities, reviewing medical documentation to determine eligibility for academic, housing, facilities, assistance animals, and dining accommodations.

Requirements

Bachelor’s degree and 2 years of related experience
Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship.

Nice To Haves

Experience working in a higher education environment; ideally in student services
Experience preparing reports, presentations, correspondence, and marketing materials
Experience with data management, recordkeeping, and tracking systems
Experience working directly with students in educational settings

Responsibilities

Conduct intake meetings with students and families to explain accommodation processes, eligibility requirements, and available services.
Review accommodation requests, medical documentation, and student records to support accommodation determinations.
Coordinate intake appointments and monitor student cases to ensure timely service delivery and follow-up.
Maintain accurate records and prepare reports to support case management and staff review.
Respond to inquiries and provide guidance to students, faculty, staff, and campus partners.
Support office operations, including front desk coverage and testing/accommodation services as needed.
Assist with coordination of student employees, staffing coverage, and assigned projects.
Manage shared communications and route inquiries to appropriate staff members.
Create and distribute newsletters and outreach communications to promote services and resources.