Intake Coordinator / PLPC Position
About The Position
HCO Behavioral Health Services is seeking a motivated and compassionate Provisional Licensed Professional Counselor (PLPC, PLMFT, LMSW, or CSW) for a unique hybrid role combining Intake Coordination, Client Eligibility & Referral Management, and Direct Counseling Services within our Lafayette office. This role is ideal for an emerging behavioral health professional seeking to strengthen both their clinical counseling experience and behavioral health operations/administrative leadership skills in a fast-paced and supportive environment. The selected candidate will serve as a key point of contact for new clients entering services while also maintaining an active counseling caseload through outpatient therapy services. This position will divide responsibilities between Intake Coordination & Administrative Operations and Clinical Counseling Services.
Requirements
- Must hold provisional licensure in Louisiana as one of the following: PLPC, PLMFT, LMSW, or CSW
- Strong communication, organization, and multitasking abilities
- Ability to maintain professionalism and confidentiality in a healthcare environment
- Comfortable working in both administrative and clinical capacities
- Ability to work independently and collaboratively within a team environment
- Minimum availability of 20 hours weekly
Nice To Haves
- Previous experience in behavioral health, counseling, case management, intake coordination, or healthcare administration
- Experience verifying insurance eligibility and benefits
- Familiarity with EHR systems such as Notenetic
- Experience working with Medicaid populations
Responsibilities
- Serve as the first point of contact for new and returning clients
- Manage incoming phone calls, voicemails, emails, and in-person inquiries
- Collect and process intake paperwork and onboarding documentation
- Verify insurance eligibility and benefits, including Medicaid and commercial plans
- Schedule assessments, therapy sessions, and follow-up appointments
- Coordinate referrals and assist with assigning clients to appropriate providers/services
- Maintain accurate client records and documentation within the EHR system (Notenetic)
- Assist with referral tracking, intake reports, and service logs
- Follow up regarding missing documentation, insurance issues, and intake concerns
- Collaborate with clinicians, supervisors, and leadership to ensure smooth client transitions
- Provide front desk support and administrative assistance as needed
- Support clients through the intake process until assignment to a long-term provider
- Provide outpatient counseling services to individuals, adolescents, and families
- Conduct therapeutic sessions virtually and/or in-office
- Maintain a consistent caseload while delivering compassionate, evidence-based care
- Complete progress notes, treatment plans, and clinical documentation in a timely manner
- Participate in clinical supervision, team meetings, and trainings
- Identify client needs and coordinate referrals to additional internal or external resources as appropriate
- Maintain compliance with all ethical, documentation, and confidentiality standards
Benefits
- Opportunity to gain both clinical and operational behavioral health experience
- Supportive and team-oriented work environment
- Clinical supervision opportunities
- Professional growth and advancement potential
- Flexible scheduling opportunities
- Meaningful work impacting individuals and families throughout the community
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
