Intake Coordinator / PLPC Position

HCO Behavioral Health•Lafayette, LA

8d•Hybrid

About The Position

HCO Behavioral Health Services is currently seeking a motivated and compassionate Provisional Licensed Professional Counselor (PLPC, PLMFT, LMSW, or CSW) for a unique hybrid role combining Intake Coordination, Client Eligibility & Referral Management, and Direct Counseling Services within our Lafayette office. This role is ideal for an emerging behavioral health professional seeking to strengthen both their clinical counseling experience and behavioral health operations/administrative leadership skills in a fast-paced and supportive environment. The selected candidate will serve as a key point of contact for new clients entering services while also maintaining an active counseling caseload through outpatient therapy services. This position will divide responsibilities between Intake Coordination & Administrative Operations and Clinical Counseling Services. The Intake Coordinator portion of this role will focus on supporting the onboarding and intake process for clients seeking behavioral health services. Responsibilities include handling referrals, insurance verification, scheduling, eligibility checks, documentation, and client communication. The clinical component of this role will involve providing outpatient counseling services to individuals and families while maintaining timely and compliant clinical documentation. This position offers an excellent opportunity for a provisional licensed professional who desires exposure to both the operational and clinical side of behavioral health services.

Requirements

Must hold provisional licensure in Louisiana as one of the following: PLPC, PLMFT, LMSW, or CSW
Strong communication, organization, and multitasking abilities
Ability to maintain professionalism and confidentiality in a healthcare environment
Comfortable working in both administrative and clinical capacities
Ability to work independently and collaboratively within a team environment
Minimum availability of 20 hours weekly

Nice To Haves

Previous experience in behavioral health, counseling, case management, intake coordination, or healthcare administration
Experience verifying insurance eligibility and benefits
Familiarity with EHR systems such as Notenetic
Experience working with Medicaid populations

Responsibilities

Serve as the first point of contact for new and returning clients
Manage incoming phone calls, voicemails, emails, and in-person inquiries
Collect and process intake paperwork and onboarding documentation
Verify insurance eligibility and benefits, including Medicaid and commercial plans
Schedule assessments, therapy sessions, and follow-up appointments
Coordinate referrals and assist with assigning clients to appropriate providers/services
Maintain accurate client records and documentation within the EHR system (Notenetic)
Assist with referral tracking, intake reports, and service logs
Follow up regarding missing documentation, insurance issues, and intake concerns
Collaborate with clinicians, supervisors, and leadership to ensure smooth client transitions
Provide front desk support and administrative assistance as needed
Support clients through the intake process until assignment to a long-term provider
Provide outpatient counseling services to individuals, adolescents, and families
Conduct therapeutic sessions virtually and/or in-office
Maintain a consistent caseload while delivering compassionate, evidence-based care
Complete progress notes, treatment plans, and clinical documentation in a timely manner
Participate in clinical supervision, team meetings, and trainings
Identify client needs and coordinate referrals to additional internal or external resources as appropriate
Maintain compliance with all ethical, documentation, and confidentiality standards