Admissions Coordinator
About The Position
Golden Steps ABA is a growing national provider committed to delivering compassionate, high-quality ABA therapy to children and families. We are looking for an empathetic, persistent, and results-driven Intake Coordinator to help families take the first step toward receiving services. This is a high-volume, metrics-driven admissions role that combines family support, consultative sales, and pipeline management. You will guide interested families from initial inquiry through qualification and intake, creating a supportive experience while moving each family toward a clear next step.
Requirements
- Experience in sales, admissions, enrollment, or conversion-focused role
- Experience completing 50 or more calls per day in a high-volume environment
- Previous experience with commission, incentives, or individual performance goals
- Strong empathy and emotional intelligence
- Resilience when calls go unanswered or families require repeated follow-up
- Excellent organization and pipeline-management skills
- Confidence handling objections and asking for a clear next-step commitment
- Comfort working with scripts, call coaching, CRM systems, and performance metrics
Nice To Haves
- Healthcare or ABA experience is helpful but not required
- Relevant backgrounds may include behavioral health, home health, senior living, dental, healthcare admissions, education enrollment, insurance enrollment, or warm lead inside sales.
Responsibilities
- Respond quickly to new family inquiries and referrals.
- Complete approximately 40–60 inbound and outbound calls per day, primarily with warm leads and families already in the intake pipeline.
- Educate families about ABA therapy, our services, and the intake process.
- Qualify families based on insurance, location, age, and service needs.
- Address questions and concerns while confidently guiding qualified families toward an initial assessment.
- Follow up consistently to collect documentation and keep families moving forward.
- Manage a high-volume pipeline with accuracy and urgency.
- Maintain timely, detailed records in the CRM.
- Partner with clinical and operations teams to support a smooth transition into services.
- Meet performance expectations for conversion, completed intakes, follow-up, responsiveness, and pipeline health.
Benefits
- Medical, Dental, Vision + 401k
- PTO and Paid Holidays
- Meaningful work helping families access care
- A collaborative and inclusive team
- Paid training and ongoing coaching
- Professional development and advancement opportunities
- Tuition and university discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
