Intake Coordinator, CCS
About The Position
Lutheran Social Services of Illinois (LSSI), is a leading not-for-profit organization providing healing, justice and wholeness to people and communities. For over 150 years, LSSI has made a difference in the lives of children and families, and we're still a strong, viable presence in the State of Illinois, continuing that commitment to making a difference. LSSI is hiring a full-time Intake Coordinator, Monday through Friday. Responsible for responding to all referrals from the CCS Case Work team (in-person & telephonic) and completes initial screening for new clients as well as scheduling initial intake appointments with the appropriate programs.
Requirements
- Associate’s degree in counseling, social work or related human service field required.
- Background check clearance required.
- Demonstrated ability to communicate in a clear, comprehensible manner, both verbally and in writing.
- Excellent organization, presentation and pc/computer skills, including experience using Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint) along with other related software.
- Valid driver’s license, in good standing for the state of residency required.
- Access to reliable transportation required.
- Valid IL statutory minimum liability insurance coverage, bodily injury and property damage required.
Nice To Haves
- Demonstrated proficiency using electronic health record and client tracking systems preferred.
- Experience with intake assessment and scheduling client appointments preferred.
Responsibilities
- Respond to all referrals from the CCS Case Work Team.
- Refer clients that do not meet criteria for LSSI services to care coordination for evaluation and linage to additional resources.
- Verify benefits and match insurance coverage to the appropriate service or provider.
- Maintain knowledge of LSSI programs and alternative community resources.
- Manage influx of new clients and program size.
- Schedule intakes and referral assignments with appropriate counselor.
- Utilize Electronic Health Record and client tracking systems.
- Demonstrate professional, positive behavior and carry out responsibilities with integrity, treating clients, families, other LSSI workforce members, and collaborative organizations and/or individual in a dignified, respectful, honest and fair manner.
Benefits
- On Demand Flexible Paydays for earned wages through an app called Dayforce Wallet.
- Competitive salary based upon relevant education, experience, and licensure.
- Opportunity for advancement.
- Comprehensive benefits package for Full-Time employees includes healthcare insurance, up to 26 days of paid time off per calendar year, 11 paid holidays, sick time, 403(b) plan, Employee Assistance Program, and flexible hours.
- The paid training you need to learn, grow, and succeed!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
