Intake Coordinator

The Salvation Army USA Central Territory•Indianapolis, IN

2d•Hybrid

About The Position

At The Salvation Army Thrift Store, your work helps turn donations into funding for programs that support people in our community. This leadership role ensures the confidentiality, integrity, and effectiveness of our rehabilitation program's intake process. You'll maintain admissions operations, coordinate outreach efforts, and provide comprehensive support to applicants, families, and community members while upholding the highest standards of our mission.

Requirements

High School Diploma or Equivalent
Supervisory experience required
Computer literacy required
Valid driver's license and ability to qualify for TSA insurance
Commitment to Christian principles
Leadership and supervisory capabilities
Strong organizational and documentation skills
Excellent communication and interpersonal abilities
Database management proficiency
Community outreach experience
Ability to speak, hear, and see clearly
Manual dexterity for computer operation
Capability to lift/move up to 20 pounds

Responsibilities

Oversee daily intake operations and admissions process
Supervise and support Intake Clerk
Maintain program integrity and best practices
Participate in data quality meetings with ARC Command
Coordinate with program staff and community partners
Conduct comprehensive eligibility assessments
Manage intake documentation and electronic records
Process admissions through referrals, phone calls, and walk-ins
Ensure compliance with program policies and procedures
Complete and document intake testing procedures
Lead community outreach for recruitment and retention
Build relationships with referral agencies and stakeholders
Maintain current community resource listings
Gather and review center statistical data
Report daily center census and maintain accurate records
Oversee electronic records management
Coordinate with external agencies (courts, probation, parole)
Manage medication documentation and handoffs
Ensure accurate statistical data entry and reporting
Support 24/7 intake operations

Benefits

Medical, prescription drug, dental, vision, and hearing coverage
Employer-paid basic life and AD&D insurance
Employer-paid basic long-term disability coverage
Optional voluntary life, short-term disability, and enhanced long-term disability coverage
Paid vacation, sick time, and holidays
Flexible spending accounts
403(b) retirement savings plan
Employer-funded pension plan for eligible employees
On-the-job training
Employee Discount
Employee Assistance Program