Intake Coordinator - Behavioral Health

Volunteers Of America, Utah • Salt Lake City, UT

4d • $19 - $21 • Onsite

About The Position

Volunteers of America, Utah is an affiliate of a national, nonprofit, faith-based organization that has served communities across the United States for more than 125 years. Volunteers of America, Utah’s mission is to provide community-supported paths for those who are vulnerable to improve their lives and increase their self-reliance. Our programs serve people experiencing challenges related to mental health, substance use, and homelessness. We encourage all who are passionate about making a difference, including individuals with lived experience, to apply.

Requirements

• High School diploma or GED.
• Office and customer service experience.
• Knowledge of Microsoft Office.
• Ability to work in a self-guided fashion, balancing competing priorities.
• Efficient and accurate data entry skills.
• Ability to uphold professional boundaries and maintain client confidentiality.
• Experience and sensitivity in working with diverse populations.
• Ability to communicate effectively with staff and clients.
• Ability to work well with a team.
• Ability to work in an environment that at times may be stressful.
• Must pass a background check and drug screen.

Nice To Haves

• Familiarity with the population we serve and with community resources is preferred.
• Preferred case management certification. Must have the ability to obtain Utah case management certification within 60 days of hire.

Responsibilities

• Serve as the initial point of contact for clients, families, and referral partners, creating a welcoming, safe, trauma-informed, and recovery-oriented environment.
• Conduct initial screenings and gather relevant clinical, medical, social, and demographic information to support access to appropriate services.
• Assist clients with the admissions and intake process, including completion of required paperwork, screenings, and questionnaires (e.g., PHQ-9, SDOH, releases of information, consents, and other admission documentation).
• Prepare, organize, and maintain client charts to ensure documentation is accurate, complete, signed, and compliant with agency, contract, and regulatory requirements.
• Coordinate care with internal and external providers by obtaining records, exchanging information, preparing care coordination documentation, and facilitating communication with PCPs, hospitals, probation, and community partners.
• Provide basic case management and care coordination support as needed, including referral follow-up, resource linkage, assistance with barriers to care, appointment coordination, and client outreach.
• Support admissions clinicians and program staff by ensuring intake flow, documentation readiness, and timely movement through open access and admission processes.
• Enter and maintain accurate client information, documentation, and tracking data in UWITS and other required systems.
• Monitor and manage waitlists, timely access expectations, and client follow-up to support prompt engagement in services.
• Prepare, track, and submit required reports and program data, including timely access reports for OPTUM and other contractual or operational reporting requirements.
• Maintain current knowledge of community resources, medical providers, PCP networks, and referral options to support client linkage and continuity of care.
• Maintain regular, reliable attendance and participate in team meetings, trainings, and quality improvement activities as assigned.
• Assist in screening clients to determine eligibility, funding source, and appropriateness for services.
• Manage communications (including calls, voicemails, emails, letters, etc.) from potential clients and referral sources inquiring about services in timely fashion, assisting the individual directly or providing a warm handoff to the appropriate staff member.
• Schedule admissions appointments when needed and provide appointment reminders for clients. Manage scheduling and electronic calendar.
• Assist with front office duties as needed, including but not limited to answering phones, checking in clients, and collecting client fees.
• May assist in the de-escalation of clients if a situation arises.
• Task box: type letters and forms, enter and update client information in electronic medical records, including client releases.
• Participate in routine audits to uphold contract requirements.
• Perform other duties as necessary or assigned.

Benefits

• Low-cost medical, dental, and vision coverage.
• Health savings account.
• 403b retirement plan with employer match (50% match up to 3%).
• Employee Assistance Program for all employees
• 33 paid days off: 11 observed paid holidays, 12 sick days, and 10 vacation days to start.
• Vacation increases to 12 days after 1 year, 15 days after 2 years, and more at 5 and 9 years of service.
• $50,000 in employer-paid life insurance; additional coverage available.
• Employer contribution to your Health Savings Account (paid quarterly)
• Employee Referral Program including cash bonuses and paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED