Intake Clinician EMPACT

La Frontera Center Inc.•Maricopa, AZ

About The Position

EMPACT–Suicide Prevention Center, part of the La Frontera family, is a nonprofit organization providing behavioral health counseling, crisis intervention, and suicide prevention services. The Clinical Service Liaison (Intake Clinician) conducts community outreach and engagement to educate the community about mental health resources for children and adults and identify uninsured or under-insured individuals who may qualify for services through MHBG or CBHSF grants. The role also enrolls children and adults referred through outreach activities. The position includes outreach and relationship-building with community service providers, coordinating presentations, completing initial enrollments and assessments, and supporting continuity of behavioral health care. Services may be provided in homes, schools, community settings, or offices. The clinician works with families, youth, adults, internal teams, and external stakeholders, following the 12 Arizona Principles and agency standards of care. The role delivers 40 hours of work per week, with a goal of 15 hours of direct client contact, including case management as needed. It requires independent and organized work, participation in supervision and quality-management activities, and schedule flexibility to offer evening and/or weekend hours when needed.

Requirements

Must qualify as a Behavioral Health Technician (BHT).
Basic clinical skills.
Effective written, verbal, and interpersonal communication skills, including presentation and meeting-facilitation skills.
Comfortable conducting outreach to businesses, agencies, and schools and speaking publicly.
Strong personal organization, prioritization, efficiency, and ability to work independently.
Strong customer service orientation.
Must have a Fingerprint Clearance Card or be eligible to obtain one.
Must be at least 21 years old at time of employment.
Ability to remain calm in crisis situations, work independently and cooperatively, recognize personal limitations, and relate empathetically to people regardless of age, race, creed, gender, or sexual orientation.
Must maintain professional conduct consistent with ethical practice and agency policies and procedures.
If driving on agency time or business, must have a valid Arizona driver license, appropriate liability insurance, and approval for coverage by EMPACT-SPC’s liability insurance carrier; at hire, must provide a three-year state driving record with no major infractions or excessive driving violations/tickets.

Nice To Haves

Knowledge of NextGen.
Training and/or presentation knowledge or experience.
Proficiency with Microsoft Office products: Word, Excel, Outlook, and PowerPoint.

Responsibilities

Conduct community outreach to identify and solicit MHBG referrals.
Develop, enhance, and maintain relationships with other community service providers.
Coordinate and facilitate community and professional presentations about mental health resources, particularly for uninsured or under-insured people.
Track and report mileage, expenses, referrals, presentations, and other required information.
Conduct initial enrollments, evaluations, and assessments for referrals obtained through outreach; provide direct services in homes, schools, community settings, or offices.
Collaborate with clients to support families, youth, and adults in accordance with the 12 Arizona Principles.
Promote continuity of comprehensive behavioral health care and coordinate communications with agency departments and external stakeholders in collaboration with clinical coordinators, managers, and/or the director.
Deliver 40 hours of work per week, aiming for 15 hours of direct client contact, including case management as needed.
Develop, implement, and evaluate procedures for organizing, tracking, and maintaining essential job responsibilities.
Ensure quality service delivery and comply with agency standards of care; assist with Quality Management, Quality Assurance, and Utilization Review.
Participate in regular supervision and interact constructively with clinical, support, and administrative staff.
Offer evening and/or weekend hours as needed to meet job responsibilities.
Maintain professional and ethical conduct and positive relationships with internal and external colleagues, stakeholders, and community and business partners.
When driving on agency time or business, maintain the required valid Arizona driver license, liability insurance, and approval for coverage; provide a qualifying three-year state driving record at hire.