Intake Clinician - 5k Bonus

Shorewood Behavioral Health•Madison, WI

About The Position

The Intake Clinician facilitates admissions, clinical intake assessments, and utilization review processes to support continuity of care and ensure patients receive the most appropriate level of care while making effective use of benefits and resources. The role responds to inquiries, assesses referrals, coordinates admissions and transfers, completes required documentation and pre-authorizations, and helps arrange appropriate follow-up care for people who are not admitted. This is a full-time evening position working five 8-hour shifts from 3:00 p.m. to 11:30 p.m., including every other weekend. Shift differential is offered. The posting lists compensation starting at $35.23 and a $5,000 sign-on bonus. The clinician collaborates with facility medical and psychiatric personnel, patients, families, referral sources, and internal representatives. Patient safety, professional and empathetic service, appropriate clinical documentation, and compliance with facility and payor procedures are central to the role.

Requirements

Master's degree in a social services field, such as psychology, counseling, social work, sociology, health administration, or nursing, or RN.
Current licensure as preferred for the area of clinical specialty, as designated by the state where the facility operates.
CPR and de-escalation/restraint certification required; training is available upon hire and offered by the facility.

Nice To Haves

One or more years of experience in mental or behavioral health working with individuals in a clinical or observational capacity.
First aid may be preferred based on the state or facility.

Responsibilities

Respond to facility inquiries within facility policy timeframes.
Develop therapeutic relationships with patients and families.
Verify benefit eligibility and communicate it to the business office and the patient or significant other.
Collaborate with facility medical and psychiatric personnel on recommendations for pending referrals.
Coordinate admissions and transfers from referral sources and between levels of care within the facility.
Maintain knowledge of milieu management.
Communicate projected admissions promptly to designated internal representatives.
Obtain clinical information from referral sources or patients, including medical comorbidity information, before admission when possible.
Schedule pre-admission assessments when applicable, complete assessments, consult the admitting physician, and communicate disposition recommendations to patients or their families.
Prepare and maintain medical record documentation to support authorization for the requested level of care.
Complete initial pre-authorization for treatment and admission before admission when possible and within payor timeframes.
Enter patients into the registration and accounting system and complete admission and consent forms with them.
Maintain a positive, empathetic, and professional attitude toward customers; acknowledge and work to resolve unmet needs and complaints.
Prioritize patient safety, demonstrate urgency, and provide excellent customer service.
Coordinate appropriate follow-up care and referrals for patients who are not admitted.
Conduct safety checks and ensure supervision at 15-minute intervals, as indicated in special precautions, or according to individualized supervision guidelines.
Perform other functions and tasks as assigned.