MASTER'S LEVEL Intake Clinician - Outpatient Mental Health

Mental Health Resource Center•Jacksonville, FL

About The Position

The Intake Clinician provides clinical assessment and triage services within the Comprehensive Services Center (CSC). The role evaluates individuals for psychiatric treatment needs, makes appropriate referrals to CSC and community-based services, and supports access to care in the least restrictive setting. The position aims to reduce unnecessary hospitalizations and ensure timely connection to appropriate services. The Intake Clinician conducts screenings and assessments for people requesting CSC services, including crisis intervention, and determines appropriate service types, frequency, and level of care. The role documents clinical and required administrative information, develops diagnostic impressions and initial treatment plans, and supports follow-up and continuity of care. It also requires maintaining confidential records, understanding Baker Act procedures and third-party payer requirements, and advocating for patient rights and safety. Eleos Health, a HIPAA-compliant documentation tool, is used to help prepare clinically appropriate documentation from notes or session conversations. Staff review and finalize the generated notes, and the tool provides insights that may support care planning and continuity.

Requirements

Master’s degree in Social Work or a related Human Services field from an accredited college or university.
At least 1 year of experience working with individuals with mental illness.
Demonstrated proficiency in the MHRC EHR System within three months of employment.
Proficiency in Microsoft Office, email, and internet use.
Excellent customer service skills and the ability to interact appropriately with individuals served, families, caregivers, community service providers, supervisory staff, and other department professionals.
Complete background screening and clearance through the Florida Care Provider Background Screening Clearinghouse.

Nice To Haves

Valid Florida Registered Intern credential (IMH, ISW, or IMT) or Florida licensure (LMHC, LCSW, or LMFT).

Responsibilities

Conduct initial screenings and assessments, including crisis intervention, for individuals requesting CSC services.
Evaluate crisis calls, walk-ins, and referrals using Baker Act criteria and DSM-5 standards to determine service needs.
Complete and document screenings, assessments, and required clinical information in accordance with CSC policies and procedures.
Conduct comprehensive biopsychosocial assessments for individuals requiring clinical services.
Develop diagnostic impressions based on assessment findings.
Identify appropriate service types, frequency, and level of care.
Develop initial treatment plans.
Conduct suicide risk assessments and identify individuals requiring acute or higher levels of care.
Determine and facilitate the appropriate level of care based on clinical findings and established procedures.
Ensure appropriate follow-up and continuity of care by connecting individuals to ongoing treatment as indicated.
Maintain accurate, complete, and confidential clinical records and stay current on Baker Act requirements, forms, and procedures.
Explain Baker Act regulations to families, agencies, and other stakeholders to support patient rights and safety.
Complete required financial and authorization documentation.
Maintain knowledge of third-party payer requirements, including notifications and pre-certifications for outpatient and inpatient services.
Assess and monitor risk factors, trauma symptoms, and signs of abuse, neglect, or abandonment, and follow appropriate reporting protocols.

Benefits

Medical, dental, and vision insurance
Life insurance
Disability insurance
403(b) retirement plan
Paid time off (PTO)
Paid holidays
Flexible Spending Account (FSA)
Employee Assistance Program (EAP)
Eleos Health HIPAA-compliant documentation tool
Assistance with clinical supervision hours for Master’s-level Registered Interns in full-time positions