Intake Attorney

Morgan & Morgan, P.A.•Longwood, FL

3h•Onsite

About The Position

Morgan & Morgan is seeking an Intake Attorney to join their industry-leading Case Control Center. This role focuses on connecting with potential clients who are often scared and overwhelmed, providing them with clarity, reassurance, and guidance. The Intake Attorney will be instrumental in turning worried callers into confident new clients by explaining the legal process in simple terms and building trust. This position does not involve managing a caseload or representing clients in court, but rather focuses on the initial onboarding of potential clients and evaluating the merits of personal injury cases. The firm is looking for individuals who are passionate about helping people, thrive in a fast-paced environment, and are excited to be part of a rapidly growing department within a large and expanding law firm.

Requirements

Juris Doctor (JD) from an accredited law school.
Active member of the Florida Bar in good standing.
At least 3 years of personal injury experience; either managing your own caseload or working as an Intake Attorney.
A deep belief in our mission of being For The People and genuine confidence in the strength, resources, and results of the largest personal injury law firm in America.
Exceptional communication and customer-service skills. You know how to listen, empathize, and guide people who are overwhelmed, anxious, or unsure where to turn.
Comfortable working in a high-volume, fast-paced call center environment where every conversation has the potential to change someone’s life.
You bring energy, passion, and enthusiasm to your work every single day.
The idea of helping build and scale a rapidly growing department within a fast-expanding law firm genuinely excites you. You’re motivated by growth, innovation, and being part of something big.

Nice To Haves

Litigation experience is a plus, but not required
Spanish is a huge plus!

Responsibilities

Speak directly with potential clients who need attorney reassurance before signing.
Break down the legal process in clear, simple terms and help them feel confident choosing our firm.
Build trust quickly- your empathy, communication skills, and professionalism often determine whether a caller becomes a client.
Follow up on outstanding calls and unsigned retainers within your control, keeping communication timely, consistent, and professional.
Work closely with CCC leadership, managing partners, and attorneys nationwide to ensure smooth and efficient case onboarding.
Document all conversations and assessments in the intake system with accuracy and attention to detail.
Partner with the Under Review team to evaluate the initial merits of potential personal injury cases and provide guidance on next steps.
Review police reports, photos, and other early case materials when needed to support your evaluation.
Make real-time decisions on case acceptance in alignment with firm strategy and criteria.