Intake Assistant - Casualty Recovery Program (Hybrid)
About The Position
Under the general supervision of the Unit Manager, the Intake Assistant serves as a resource to Health Care Finance Solutions (HCFS). The role helps ensure the integrity of collection outcomes by assessing the Unit’s intake operational needs in accordance with applicable statutes and regulations. The Intake Assistant provides administrative and case-processing support, including creating and maintaining case files, validating and entering incoming information, generating information requests, preparing reports and referral materials, managing correspondence, and responding to requests from involved parties. The role also oversees document management activities, including scanning and uploading documents to the Case Tracking System, and assists the Unit Manager with projects and initiatives.
Requirements
- Associate’s degree or equivalent experience.
- Three years of related experience.
- Experience as a legal or administrative assistant.
- Proficiency with Microsoft Office applications.
- Experience with web-based fax, document indexing, and document uploading applications.
- Strong customer service skills and attention to detail.
Nice To Haves
- Knowledge of medical and legal terminology.
- Familiarity with Medicaid operations, policies, and procedures related to Casualty Recovery, Estate Recovery, Lien Verification, Third Party Liability, Probate Courts, and Registry of Deeds.
Responsibilities
- Provide administrative support for the Unit or Program.
- Enter new case information into the database and create and maintain case files with relevant documents.
- Generate necessary requests for information on cases.
- Request and produce necessary case information and reports; prepare and copy case files for referral to applicable state agencies and other stakeholders, including EOHHS and Medicaid.
- Triage telephone calls, using judgment to respond or refer calls to Specialists or other Units.
- Review, sort, and distribute correspondence in a timely manner.
- Assist the Manager in preparing statistical and operational reports.
- Complete cases in designated case-tracking management work queues and distribute correspondence to appropriate parties.
- Validate incoming data against Unit standards before entering it into the Case Tracking System.
- Respond to requests for information from involved parties.
- Manage documents by scanning them using tools such as RightFax and Adobe and uploading them to designated cases in the Case Tracking System.
- Assist the Unit Manager with implementation of Unit projects and initiatives.
- Perform other job-related duties as required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
