Intake Assistant - YR055

Native American Rehabilitation Assoc. of the NW•Gresham, OR

12d•$21 - $23•Onsite

About The Position

Responsible for supporting the intake process for NARA’s Youth Residential Treatment Center program, including pre-screening clients prior to admission, managing a multi-line phone system, and greeting and directing clients and guests. Provides administrative and clerical support to ensure efficient front-end operations of Youth Residential Treatment Center services.

Requirements

Either High School Diploma or General Educational Development (GED) certification required.
High School diploma or equivalent plus direct experience working in an office environment or performing duties like those listed above.
Must have exceptional interpersonal, verbal, and written communication skills and superior organizational, multi-tasking, & prioritization skills; and have a working knowledge of word processing (MS Word, Excel), data entry.
Must demonstrate a commitment to exceptional customer service, the maintenance of professional boundaries, a support for organization values, professionalism through appropriate conduct and demeanor, confidentiality, and collaboration with other NARA staff and team members.
Must pass a pre-employment or for cause drug tests.
Must pass criminal background and DMV checks.

Nice To Haves

Experience working with Native American/ Alaska Native community is considered a plus.

Responsibilities

Assist with maintaining referral resource lists as directed by Clinical Management.
Provide basic intake information to clients and referents via phone, email, or mail, following established guidelines.
Complete initial client pre-screening using standard questions and tools provided.
Assist clients with intake paperwork by preparing forms, collecting signatures, and directing questions to appropriate staff when needed.
Collect and copy required client documentation, including state-issued ID and, if applicable, Tribal ID.
Answer and route calls through a multi-line phone system; take messages as needed.
Schedule appointments based on availability and direction from staff.
Greet clients and guests and direct them to the appropriate staff or location.
Assist with UA (urinalysis) processes by preparing forms and supporting observations as directed.
Enter and update client information in the system, ensuring accuracy of basic data entry.
Provide front desk coverage during breaks and lunches.
Receive referrals and forward information to appropriate staff; assist with basic tracking as directed.
Follow established procedures to support communication with referral sources.
Maintain professional boundaries and communicate respectfully with clients, staff, and community partners.

Benefits

14 Paid Holidays: New Years Day, Martin Luther King Jr. Day, Presidents Day, Memorial Day, Juneteenth, Battle of Little Big Horn, Independence Day, Labor Day, Native American Day, Indigenous Peoples’ Day, Veterans Day, Thanksgiving, day after Thanksgiving, and December 25th!
Employees working 20 hours, or more are eligible for benefits. Benefits are effective from the 1st of the month following the date of hire.
Affordable Medical, Dental, and Vision Insurance through Kaiser Permanente
14 Paid Holidays (Listed Above)
13 Paid Days of Sick Time
13 Paid Days of PTO (Vacation accruals increase with years of service to a maximum of 26 days)
$50,000 Life Insurance & AD&D
Short Term and Long-Term Disability
Flexible Spending Account
Health Spending Account
401(k) with 4% Match
Employee Assistance Program
Inclement Weather Days (Snow Days)
Public Student Loan Forgiveness -NARA NW is a local 501(c)3 nonprofit, FQHC