Intake Coordinator / Operations Assistant

Senior Helpers of the Triangle • Cary, NC

1d • $55,000 - $65,000 • Onsite

About The Position

We’re looking for a compassionate, organized, and dependable person to serve as the first point of contact for families reaching out for help.

When someone contacts us, it’s often because something has changed—a fall, a hospitalization, a new diagnosis, or a growing concern about a loved one. They may feel overwhelmed or unsure of what to do next.

In this role, you’ll help guide those first conversations. You’ll listen, ask thoughtful questions, and help families understand their options. Just as importantly, you’ll stay connected—following up, checking in, and making sure no one is left waiting or wondering what comes next.

The right person for this role takes ownership, follows through relentlessly, and ensures no family falls through the cracks.

Requirements

• Someone who genuinely enjoys helping people
• Comfortable making outbound calls and following up consistently
• Strong communication skills (phone, text, email) and a calm, reassuring presence
• Organized and dependable—you do what you say you’ll do
• Comfortable following up and staying in touch with people
• Able to balance empathy with taking initiative

Nice To Haves

• Experience in healthcare, home care, or customer service is a plus

Responsibilities

• Answer calls, texts, and emails from families looking for care
• Listen carefully and help them feel heard and understood
• Guide families through next steps and what to expect
• Help schedule in-home assessments when appropriate
• Follow up with families who haven’t yet made a decision
• Reconnect with people who may still need help
• Keep track of conversations so nothing gets missed
• Support on-call rotation (one day per week, one weekend per month)
• Assist HR Coordinator with recruiting efforts
• Help with general office tasks when things are quieter

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees