Administrative Assistant / Intake Coordinator

KVC Health Systems•Lexington, KY

About The Position

If you are looking for a rewarding job where you can make a difference then take a look at KVC Kentucky and all the things we do! People matter, and that’s why we exist. By providing in-home behavioral healthcare, family preservation and reunification, foster care and youth substance abuse treatment, KVC Kentucky touches the lives of over 12,000 children and families each year. Our services are in-home, strengths-based, and driven by a focus on the safety, permanency, and wellbeing of the child and family. KVC is accredited by The Joint Commission, considered a gold standard in healthcare. Our 300+ passionate, dedicated staff working from 13 locations across the state help strengthen individuals and families each day. Join us in enriching and enhancing the lives of children and families. SUMMARY of the Administrative Assistant / Intake Coordinator The Intake Coordinator is responsible for completing data input and completing intake documentation for the Family Preservation, Diversion, and Behavioral Health Programs. Assist the Director of Office Operations in completing office operations. Additionally, the administrative assistant performs a variety of other administrative duties crucial to the efficient and effective operations of KVC Behavioral Healthcare Kentucky, Inc.

Requirements

Bachelor's degree from a four year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Responsibilities

Pre-screen all referrals.
Request and ensure receipt of all required paperwork necessary for eligibility.
Obtain necessary information, facilitate completion, and submission of all referrals
Complete all assignments within requested time frame.
Monitor, track, and update database for referrals
Refer all critical incidents and critical risk eligibility to Direct Supervisor
Communicate approvals/denials for case assignment, by maintaining contact with clients and/or providing alternative referring agencies.
Coordinate outreach efforts to community partners for program referrals.
Provide feedback loop to referral sources.
Follow Medicaid policy by completing Primary Care Physician Letters within a timely and efficient manner. Sending and documenting requests for missing documentation.
Assist in scanning, uploading, and indexing for all records within one business day of submission to KVC, via fax, email, mail, or physical document.
Answer phone calls/questions/inquiries. Route to appropriate person. Take messages and distribute as necessary.
All Administrative Assistant; Intake Specialists will adapt to tasks and changes in policy or procedure.